patient service representative ii resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dependable Patient Service Representative II serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 17 years of customer service and 2 years of relevant work experience. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft, EPIC/EMR. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Document filing
  • CPT/ICD-10 coding understanding
  • Chart pulling
  • Insurance verifying
  • Directing callers
  • Payment collection
  • Good Telephone Etiquette
  • Microsoft Software Proficiency
  • Patient engagement and service
  • Basic patient care
  • Customer service skills
  • 60 WPM Typing Speed
  • Outbound Calling
  • Records Management
  • Appointment Confirmation
  • Calm and Effective Under Pressure
  • Quality Standards and Protocols
  • Registration and Scheduling
  • Organized and Detail-Oriented
  • Database Search and Data Entry Skills
  • Administrative and Office Support
  • Gathering Information from Patients
  • Patient Confidentiality and Data Security
  • Organized and Efficient
  • Resolving Problems
  • Documenting and Recording Information
  • Verbal and Written Communication
  • Microsoft Office
  • Medical Terminology
Patient Service Representative II, 07/2022 - Current
Altamed El Monte, CA,
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Balanced deposits and credit card payments each day.
  • Use EPIC/EMR to schedule appointments.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Compiled and reviewed medical charts.
  • Manage 60-80 calls per day
Patient Service Representative II Float, 06/2020 - 07/2022
Youngs Market Co Mountain View, CA,
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Compiled and reviewed medical charts.
  • Use EPIC/EMR to schedule appointments.
  • Educated patients on medicine and at-home healthcare tools.
  • Explained plans for treatment and payment options.
  • Balanced deposits and credit card payments each day.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Delivered services to customer locations within specific timeframes.
  • Managed 65 calls per day Inbound and outbound calls
GM Merchandiser, 01/2019 - 06/2020
Dollar Tree Chicago, IL,
  • Prepared annual budgets with controls to prevent overages.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Utilized enterprise risk management software to improve operational insight and planning.
  • Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
  • Identified trends in customer marketplaces to develop valuable solutions.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Managed budget implementations, employee evaluations and contract details.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Increased sales by 15% by certain display placements
PT Assistant Manager, 03/2017 - 01/2020
Tuesday Morning City, STATE,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Compiled financial data to comply with budget.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Created employee schedules to align coverage with forecasted demands.
  • Reduced financial discrepancies to minimize threats to health and productivity of business.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Monitored security to protect employees, customers and property.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Introduced new products or services, increased marketing activities and improved customer service to drive sales.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Increased sales by 25% by placement of merchandise
Education and Training
GED: , Expected in
Sunrise Tech Center - Sacramento, CA,
Status -
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved patient conflict which led a positive outcome.
  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.
Additional Information

Administering and interpreting the temperature of an individual utilizing tympanic and/or oral thermometers according to manufacturer’s instructions and CDC guidance for personal protection.Reporting cases of positive and negative responses according to established protocols while remaining cognizant of appropriate reporting requirements (State, Local and Federal). Handles all incoming calls by screening, transferring, and answering appropriately, timely, and efficiently. Takes accurate and appropriate messages, assists and greets patients/visitors in a friendly and courteous manner, check patients in and out, and distributes mail, faxes. Referrals and authorizations, eligibility.



Very Good



Microsoft Office




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Resume Overview

School Attended

  • Sunrise Tech Center

Job Titles Held:

  • Patient Service Representative II
  • Patient Service Representative II Float
  • GM Merchandiser
  • PT Assistant Manager


  • GED

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