patient service representative resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Objective: To obtain a challenging position in a thriving organization where my skill set and working knowledge of the health care and administrative field will flourish and contribute to the overall success of the organization.
Skill Highlights
  • Customer Conflict resolution
  • Medical & Pharmaceutical Terminology 
  • Excellent telephone etiquette
  • Monitoring production and accuracy of team
  • Medicare, Medicaid & Insurance Claims Processing
  • Extensive understanding of specialty pharmacy operations
  • Resource for questions regarding pharmacy protocol & procedure
  • Excellent verbal and written communication skills

  • Profound knowledge of insurance procedures

  • Experience in customer service in a service oriented environment
  • Exceptional patient care and interaction
  • HIPAA trained
  • Pharmaceutical storage awareness
Professional Experience
Patient Service Representative, 01/2011 - Current
Exeter Hospital , ,

  • Assists team in scheduling orders and providing excellent customer service
  • Registers and assists with registering patients by verifying that patient's record is up to date and accurate.
  • Enters and assists with entering confidential personal health information and financial information into computerized system with a high rate of accuracy.
  • Complies with Federal and local laws in ensuring patient privacy
  • Appointed team lead 
  • Managing staff schedules and attendance
  • Running reports to track production and availabilty of staff
  • Acting resource for pharmacy protocol & Procedure
  • Managing escalated calls/issues
  • Correcting back end pharmacy errors
  • Managing email correspondence
  • Triage coordinator for out of network orders
  • Monitoring phone coverage and abandonment rates
  • Delegates tasks for follow-up to team members
  • Managing work queues 
  • Monitoring work flow and team production
  • AR and clearance trained
  • Working knowledge of new referral process
  • Working knowledge of back-end production
Medical Communication Specialist, 2009 - 2011
Mhm Services, Inc. , ,
  • Provide appropriate and accurate technical information while maintaining excellent customer service.
  • Research and respond to inquiries.
  • Create and maintain documentation according to SOPs, protocols, FDA GCPs and regulations.
  • Responsibilities also include identifying and recording adverse events and product complaints.
Pharmacy Technician, 2007 - 2010
Mhm Services, Inc. Greencastle, IN,
  • Demonstrated ability to compound/mix and dispense medications and Pharmaceutical supplies.
  • Prepare medication for approval by pharmacist Price and fill prescriptions Research and resolve dosage conflicts, insurance/billing issues Patient paperwork Tactile experience in dealing with customers, complaints, and queries Managing and ordering inventory, stock medicines, and OTC supplies.
Pharmacy Technician, 2006 - 2007
Mhm Services, Inc. Rockville, IN,
  • Pulling and packing medication Preparing medication for clients through mixing, counting pills, and labeling bottles.
  • Obtain approval from the pharmacists Patient paperwork Insurance claims Managing Inventory and ordering stock medicines and OTC supplies.

Accurately recorded compounded products and prepared appropriate labels.Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.

Pharmacy Technician, 2003 - 2007
Kerr Drug Pharmacy City, STATE,
  • Filling and filing prescriptions in a prompt and concise fashion Experienced in assisting the pharmacist with managing customers, cash flow, stocking shelves and streamline the flow of supplies.
  • Checking reports for accuracy Managing the customer courtesy calls queue Cycle counting.
Education and Training
: , Expected in 2008
Status -
Community Service

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School Attended


Job Titles Held:

  • Patient Service Representative
  • Medical Communication Specialist
  • Pharmacy Technician
  • Pharmacy Technician
  • Pharmacy Technician


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