Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Focused Patient Service Representative with 1 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process. Flexible hard worker ready to learn and contribute to team success. Focused Patient Service Representative with 16 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Supportive Patient Service Representative with 16 years of experience performing various duties relating to intake and care of patients. Well-versed in compiling and recording medical charts and reports and screening patients for financial assistance. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

  • Recording Histories
  • Bookkeeping Support
  • Routing Lab Results
  • Patient Interviewing Skills
10/2021 to 07/2022 Patient Service Representative Health Alliance Of Hudson Valley | Kingston, NY,
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Scheduled patient appointments and procedures.
  • Documented and managed patient information in computer system.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Utilized technology and specialized software to maximize productivity.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Registered patients by verifying records to update computer system and patient charts.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
11/2007 to 05/2015 CNA Adventist Healthcare | Odenton, MD,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted residents in preparing for activities and social programs.
  • Supported non-ambulatory residents in range of motion exercises.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Assisted residents with bathing and dressing to promote personal hygiene.
05/2005 to 11/2007 CNA Adventist Healthcare | Washington, DC,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education and Training
Expected in 02/2017 GED | Crawford County Adult Education, Van Buren, AR, GPA:
Expected in | Arkansas Tech University, Russellville, AR GPA:
Expected in | University Arkansas Fort Smith, Fort Smith, AR, GPA:
  • General Education, Arkansas tech university
  • certificate in health science, Arkansas Tech University

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    School Attended

    • Crawford County Adult Education
    • Arkansas Tech University
    • University Arkansas Fort Smith

    Job Titles Held:

    • Patient Service Representative
    • CNA
    • CNA


    • GED
    • Some College (No Degree)
    • Some College (No Degree)

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