Patient Service Representative resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Organized Patient Service Representative with 15 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Skills
Patient greeting
Chart pulling
Interpreting physician orders
Insurance verifying
Directing callers
Medical insurance
Appointment Scheduling
Payment collection
Attention to Detail
Self-Motivated
Critical Thinking
Education
Hilltop High SchoolChula Vista, CA, Expected in 06/1999 ā āHigh School Diploma: - GPA:
Pima Medical InstituteChula Vista, CA, Expected in 07/2002 ā ā:Medical Front Office - GPA:
Completed professional development in Medical Front office and Terminology
Work History
Ascension Health - Patient Service Representative Pflugerville, TX, 06/2019 - Current
Assisted patients in filling out check-in and payment paperwork.
Took copayments and compiled daily financial records.
Used epic to schedule appointments.
Facilitated communication between patients and various departments and staff.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Helped address client complaints through timely corrective actions and appropriate referrals.
Balanced deposits and credit card payments each day.
Answer phones schedule appointments.
Route messages to correct pools.
Reviewed and corrected claim errors to facilitate smooth processing.
Reviewed daily care slips for doctors.
Generated monthly statements to check outstanding balances.
Used Epic to schedule appointments.
Explained plans for treatment and payment options.
Compiled and reviewed medical charts.
Followed document protocols to safeguard confidentiality of patient records.
Recommended service improvements to minimize recurring patient issues and complaints.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Organized patient records and database to facilitate information storage and retrieval.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Greater Baltimore Medical Center - Patient Service Representative/Check-in/check-out Hunt Valley, MD, 02/2018 - 06/2019
Assisted patients in filling out check-in and payment paperwork
Reviewed and corrected claim errors to facilitate smooth processing
Generated monthly statements to check outstanding balances
Explained plans for treatment and payment options
Balanced deposits and credit card payments each day
Recommended service improvements to minimize recurring patient issues and complaints
Organized patient records and database to facilitate information storage and retrieval
Took co-payments and compiled daily financial records
Benenson Strategy Group - Unit Secretary New York, NY, 07/2015 - 01/2018
Managed incoming calls and directed to appropriate department.
Organized paperwork such as charts and reports for office and patient needs.
Maintained rapport with physicians, nurse,s and other healthcare personnel.
Maintained current and accurate medical records for patients.
Provided information for patient admissions and discharges to foster timely processing.
Processed lab paperwork and requests according to physicians' orders.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Facilitated lab orders and medication administration.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Received and routed laboratory results to correct clinical staff members.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Registered and verified patient records before triage with most up-to-date information.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Obtained payments from patients and scanned identification and insurance cards.
Scripps - Data Processor City, STATE, 04/2006 - 07/2015
Sorted and processed incoming reports before putting data into processing software.
Compiled information and input into database.
Tracked and maintained records for claims department.
Scanned documents and saved in database to keep records of essential organizational information.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Corrected data entry errors to prevent later issues such as duplication or data degradation.
Added documents to file records and created new records to support filing needs.
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