LiveCareer-Resume

Patient Service Representative resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized Patient Service Representative with eight years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Skills
  • Explaining Policy and Procedures
  • Registration and Scheduling
  • Resolving Problems
  • Patient Interviewing Skills
  • Administrative and Office Support
  • Insurance Information Collection
  • Gathering Information From Patients
Education
McDowell Technical Community College Marion, NC Expected in 06/2010 Associate of Applied Science : Health Information Technology - GPA :
Norcross High School Norcross, GA Expected in 05/1980 High School Diploma : - GPA :
Work History
Elmhurst Memorial Healthcare - Patient Service Representative
Saint Charles, IL, 10/2017 - Current
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used Aria to schedule appointments.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Balanced deposits and credit card payments each day.
  • Explained plans for treatment and payment options.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
Allina Health Systems - Patient Access Representative
Saint Paul, MN, 07/2014 - 10/2017
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Facilitated communication between patients and various departments and staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Popeyes - Assistant Manager
Newport, SC, 04/2007 - 06/2014
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Skills
  • Explaining Policy and Procedures
  • Registration and Scheduling
  • Resolving Problems
  • Patient Interviewing Skills
  • Administrative and Office Support
  • Insurance Information Collection
  • Gathering Information From Patients
Work History
Atlanta Cancer Care - Patient Service Representative
Cumming, GA 10/2017 - Current
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used Aria to schedule appointments.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Balanced deposits and credit card payments each day.
  • Explained plans for treatment and payment options.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
Northside Hospital Forsyth - Patient Access Representative
Cumming, GA 07/2014 - 10/2017
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Facilitated communication between patients and various departments and staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Murphy USA - Assistant Manager
Forest City, NC 04/2007 - 06/2014
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

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Resume Overview

School Attended

  • McDowell Technical Community College
  • Norcross High School

Job Titles Held:

  • Patient Service Representative
  • Patient Access Representative
  • Assistant Manager

Degrees

  • Associate of Applied Science
  • High School Diploma

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