Patient Service Representative resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Organized Patient Service Representative with eight years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Skills
Explaining Policy and Procedures
Registration and Scheduling
Resolving Problems
Patient Interviewing Skills
Administrative and Office Support
Insurance Information Collection
Gathering Information From Patients
Education
McDowell Technical Community CollegeMarion, NCExpected in 06/2010 ā āAssociate of Applied Science:Health Information Technology - GPA:
Norcross High SchoolNorcross, GAExpected in 05/1980 ā āHigh School Diploma: - GPA:
Work History
Elmhurst Memorial Healthcare - Patient Service Representative Saint Charles, IL, 10/2017 - Current
Assisted patients in filling out check-in and payment paperwork.
Took copayments and compiled daily financial records.
Used Aria to schedule appointments.
Helped address client complaints through timely corrective actions and appropriate referrals.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Balanced deposits and credit card payments each day.
Explained plans for treatment and payment options.
Facilitated communication between patients and various departments and staff.
Followed document protocols to safeguard confidentiality of patient records.
Allina Health Systems - Patient Access Representative Saint Paul, MN, 07/2014 - 10/2017
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Facilitated communication between patients and various departments and staff.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
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