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Professional Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3 years of relevant work experience to your team. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in eRad RIS.
Skills
Medical Billing
Database Search and Data Entry Skills
Patient Engagement
Calm and Effective Under Pressure
Registration and Scheduling
Interpreting Physician Orders
Documenting and Recording Information
Insurance Information Collection
Administrative and Office Support
Insurance Verification
Bilingual (Spanish)
Fast Paced
Work History
12/2019 to CurrentPatient Service RepresentativeWomen's Healthcare Associates, Llc | Portland, OR,
Assisted patients in filling out check-in and payment paperwork.
Took copayments and compiled daily financial records.
Balanced deposits and credit card payments each day.
Reviewed and corrected claim errors to facilitate smooth processing.
Organized patient records and database to facilitate information storage and retrieval.
Followed up with appropriate parties to obtain prompt payments.
Determined proper codes for medical records and patient services.
Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
01/2018 to 12/2019Customer Service AssociateExela Technologies Inc. | Saint Louis, MO,
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.
Developed and actualized customer service initiatives to decrease wait times.
Offered basic technical support for clients on wide range of company products.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Boosted sales revenue by skillfully promoting diverse service options.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Consulted with outside parties to resolve discrepancies and create expert solutions.
03/2017 to 01/2018Customer Service AssociateExela Technologies Inc. | Atlanta, GA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Resolved concerns with products or services to help with retention and drive sales.
Demonstrated items to customers and created customer awareness, interest and sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Expected in 01/2023Associate of Business Administration | FinanceCalifornia State University San Bernardino, San Bernardino, CA, GPA:
Expected in 06/2017High School Diploma | Rancho Verde High School, Moreno Valley, CAGPA:
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