LiveCareer-Resume

patient service representative resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3 years of relevant work experience to your team. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in eRad RIS.

Skills
  • Medical Billing
  • Database Search and Data Entry Skills
  • Patient Engagement
  • Calm and Effective Under Pressure
  • Registration and Scheduling
  • Interpreting Physician Orders
  • Documenting and Recording Information
  • Insurance Information Collection
  • Administrative and Office Support
  • Insurance Verification
  • Bilingual (Spanish)
  • Fast Paced
Work History
12/2019 to Current
Patient Service Representative Women's Healthcare Associates, Llc Portland, OR,
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Followed up with appropriate parties to obtain prompt payments.
  • Determined proper codes for medical records and patient services.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
01/2018 to 12/2019
Customer Service Associate Exela Technologies Inc. Saint Louis, MO,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Offered basic technical support for clients on wide range of company products.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
03/2017 to 01/2018
Customer Service Associate Exela Technologies Inc. Atlanta, GA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Expected in 01/2023 to to
Associate of Business Administration: Finance
California State University San Bernardino - San Bernardino, CA,
GPA:
Expected in 06/2017 to to
High School Diploma:
Rancho Verde High School - Moreno Valley, CA
GPA:
Languages
Spanish:
Professional Working
Negotiated:

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Resume Overview

School Attended

  • California State University San Bernardino
  • Rancho Verde High School

Job Titles Held:

  • Patient Service Representative
  • Customer Service Associate
  • Customer Service Associate

Degrees

  • Associate of Business Administration
  • High School Diploma

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