patient service representative resume example with 9 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Friendly and organized Patient Service Coordinator able to pull and file charts, handle bookkeeping and coordinate lab results. Seeking to apply advanced communication, planning and conflict resolution skills to a dynamic position with a growing team.

  • Document filing
  • Directing callers
  • Chart pulling
  • Appointment scheduling
  • Confidentiality
  • Patient-focused care
  • Managing deadlines
  • EPIC competency
Work History
10/2016 to Current
Patient Service Representative Exeter Hospital Stratham, NH,
  • Used EPIC to schedule appointments.
  • Compiled and reviewed medical charts. 
  • Reviewed daily care slips for doctors.
  • Documented patient information obtained from interviews.
  • Scheduled patient admissions and discharges.
  • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
  • Developed and produced all office flyer notifications for important policy changes, office news and events.
12/2015 to 11/2016
Customer Service Representative Akzo Nobel N.V. Reading, PA,
  • Forged and nurtured impactful relationships with customers to cultivate loyalty and boost satisfaction by 89%.
  • Managed approximately 100 incoming calls, emails and faxes per day from customers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Participated in physical inventory counts every 6 months
  • Worked closely with sales representatives on inventory control and ordering.
  • Answered customer questions regarding merchandise and pricing.
  • Scheduled  inventory pickups and deliveries with vendors.
  • Bagged, boxed or gift-wrapped sold merchandise per customer request.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Assisted customers promptly and politely, in person and via telephone.
02/2013 to 12/2015
Retail Sales Associate Williams-Sonoma, Inc. Thousand Oaks, CA,
  • Ensured efficient and timely replenishment of sales floor merchandise.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Increased business sales utilizing apparel knowledge.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Engaged with customers in a sincere and friendly manner.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Followed merchandising guidelines to present visually appealing displays.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Welcomed customers into the store and helped them locate items.
  • Built relationships with customers to increase likelihood of repeat business.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Contacted other store locations to determine merchandise availability.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Worked with the management team to implement the proper division of responsibilities.
  • Alerted customers to upcoming sales events and promotions.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Responded to customer questions and requests in a prompt and efficient manner.
Expected in 2019
Master of Arts: Museum Studies
University Of Oklahoma - Norman, OK
Expected in 2012
Bachelor of Arts: Sociology
Prairie View A & M University - Prairie View, TX
  • Graduated cum laude
  • Graduated with 3.7 GPA
  • Member of The National Society of Collegiate Scholars
  • Minored in African American Studies
  • Dean's List Spring 2010, Fall 2010, Spring 2011, Fall 2011, Spring 2012
Additional Information

I have been a volunteer at Galveston's Rosenberg Library in the Special Collections Department for four months. I am proficient in Google Sheets and also cataloging. I do not know much about TMS, but I am a quick learner and also very eager to learn.

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Resume Overview

School Attended

  • University Of Oklahoma
  • Prairie View A & M University

Job Titles Held:

  • Patient Service Representative
  • Customer Service Representative
  • Retail Sales Associate


  • Master of Arts
  • Bachelor of Arts

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