Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Supportive Patient Service Representative with two years of experience. Dedicated to smooth office administration and comprehensive assistance. Talented at scheduling and patient education. Motivated Patient representative with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Appointment confirmation
Bookkeeping support
Scheduling appointments
Office administration
Project planning
Basic math
Computer skills
Experience
Patient Service Representative, 09/2019 to Current Exeter Hospital – Kingston, NH,
Answered patient questions and fielded complaints to resolve issues.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated with patients and healthcare professionals to meet patient needs.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Documented and managed patient information in computer system.
Referred patients to appropriate professionals and services.
Checked daily doctor schedules and verified insurance.
Checked claims for errors, corrected issues.
Help with other team member's questions and direct them in the correct procedures.
Maintain updates, on software for a more accurate job performance.
Customer Service Associate, 06/2015 to 09/2018 Maine Health – Westbrook, ME,
Maintained work areas to reduce potential for illness or injury.
Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Cleaned utensils, dishes and glasses for customer use.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Organized ingredients and restocked supplies to prepare for busy periods.
Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
Cross-trained in other kitchen positions to support team and meet customer needs.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Created aesthetically pleasing food arrangements for special orders and party trays.
Documented and entered special orders for event catering and party trays.
Owner/Operator, 01/XXX8 to 04/2010 Lineage Logistics – New Brunswick, NJ,
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Trained teams on specific operations, applicable procedures and techniques for each job site.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Assessed, optimized and elevated operations to target current and expected demands.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Hosted fundraising events for various charities to boost brand awareness and community engagement.
Directed hiring and training of new department managers to drive organizational improvements.
Assembled and managed teams for development, construction, sales and marketing initiatives.
Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Education and Training
: Business Administration, Expected in Indian River Community College - Ft Pierce Fl, GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Willing to go over and above to benefit the team.
Assist supervisor with special assignments, when asked
Training team member of proper procedures according to the rules and regulation of job description.
Reviewing scheduled appointments and correcting any Errors that have been done, continuing the companies policy.
Assisting new representatives achieve the goal of the company policy thru training, advising, and visual teaching.
Twenty five years of marriage, raising of two children, and maintaining jobs, home, and family.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
