LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Directing visitors
  • Appointment confirmation
  • Routing lab results
  • Medical filing
  • Recording histories
  • Patient interviewing skills
  • Epic, Microsoft Word, and Excel expert
  • Office administration
  • Scheduling appointments
  • Insurance billing
  • Administrative support
  • Organization
  • Inventory management
  • Team building
  • Process improvement
  • Relationship development
  • Supervision
  • Team management
  • Problem resolution
  • Customer service
Experience
Patient Service Representative, 01/2013 - Current
Exeter Hospital Derry, NH,
  • Checked daily doctor schedules and verified insurance.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Ran credit card batches and balanced deposits on a daily basis.
  • Provided consultations for patients about rights and services.
  • Documented and managed patient information using Epic.
  • Answered patient questions and fielded complaints.
  • Learned scheduling of tasks to support office needs.
  • Maintained updated Epic knowledge through online and in class learning.
  • Answered calls handling customer questions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Scheduled patient appointment and procedures with Epic.
Patient Service Representative, 05/1991 - 06/2016
Exeter Hospital Raymond, NH,
  • Checked daily doctor schedules and verified insurance.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointment and procedures with [Software].
  • Ran credit card batches and balanced deposits on a daily basis.
  • Answered patient questions and fielded complaints.
  • Handled all delegated tasks, including training of new employees.
  • Maintained updated training knowledge through classroom learning.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
Home Daycare Owner, 06/2006 - 11/2012
Blackhawk Transport Bastrop, LA,
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Secured indoor and outdoor premises to protect children under care.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Led children in tidying up and handwashing to teach responsibility.
  • Delivered exceptional care to groups of children between ages 6 months and 10.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Cared for up to 5 children ranging in age from 6 months to 10.
  • Enforced rules to teach manners and maintain safe environment.
  • Kept children safe and secure at all times.
  • Incorporated music and art activities to encourage creativity and expression.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Cleaned up spills promptly and conducted thorough sanitizing every day to control infections.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Assisted children in development of social, communication and problem-solving skills.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Maintained organized and clean classroom and work areas.
Education and Training
High School Diploma: , Expected in 05/1991
-
St Joseph Ogden High School - St Joseph, IL
GPA:

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Resume Overview

School Attended

  • St Joseph Ogden High School

Job Titles Held:

  • Patient Service Representative
  • Patient Service Representative
  • Home Daycare Owner

Degrees

  • High School Diploma

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