Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Directing visitors
Appointment confirmation
Routing lab results
Medical filing
Recording histories
Patient interviewing skills
Epic, Microsoft Word, and Excel expert
Office administration
Scheduling appointments
Insurance billing
Administrative support
Organization
Inventory management
Team building
Process improvement
Relationship development
Supervision
Team management
Problem resolution
Customer service
Experience
Patient Service Representative, 01/2013 - Current Exeter Hospital – Derry, NH,
Checked daily doctor schedules and verified insurance.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated between patients and healthcare professionals to meet patient needs.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Ran credit card batches and balanced deposits on a daily basis.
Provided consultations for patients about rights and services.
Documented and managed patient information using Epic.
Answered patient questions and fielded complaints.
Learned scheduling of tasks to support office needs.
Maintained updated Epic knowledge through online and in class learning.
Answered calls handling customer questions.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Scheduled patient appointment and procedures with Epic.
Checked daily doctor schedules and verified insurance.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated between patients and healthcare professionals to meet patient needs.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Scheduled patient appointment and procedures with [Software].
Ran credit card batches and balanced deposits on a daily basis.
Answered patient questions and fielded complaints.
Handled all delegated tasks, including training of new employees.
Maintained updated training knowledge through classroom learning.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Home Daycare Owner, 06/2006 - 11/2012 Blackhawk Transport – Bastrop, LA,
Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
Secured indoor and outdoor premises to protect children under care.
Balanced schedules to provide optimal rest, play and educational periods.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Led children in tidying up and handwashing to teach responsibility.
Delivered exceptional care to groups of children between ages 6 months and 10.
Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Cared for up to 5 children ranging in age from 6 months to 10.
Enforced rules to teach manners and maintain safe environment.
Kept children safe and secure at all times.
Incorporated music and art activities to encourage creativity and expression.
Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Cleaned up spills promptly and conducted thorough sanitizing every day to control infections.
Read stories to children, facilitated discussions and tied books into learning opportunities.
Taught children how to complete basic crafts such as paintings, drawings and decorations.
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Encouraged positive behaviors, including patience with teachers and fellow kids.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Assisted children in development of social, communication and problem-solving skills.
Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
Maintained organized and clean classroom and work areas.
Education and Training
High School Diploma: , Expected in 05/1991 - St Joseph Ogden High School - St Joseph, IL GPA:
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