- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
- Directing visitors
- Appointment confirmation
- Routing lab results
- Medical filing
- Recording histories
- Patient interviewing skills
- Epic, Microsoft Word, and Excel expert
- Office administration
- Scheduling appointments
- Insurance billing
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- Administrative support
- Organization
- Inventory management
- Team building
- Process improvement
- Relationship development
- Supervision
- Team management
- Problem resolution
- Customer service
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Patient Service Representative, 01/2013 - Current
Exeter Hospital – Derry, NH,
- Checked daily doctor schedules and verified insurance.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Ran credit card batches and balanced deposits on a daily basis.
- Provided consultations for patients about rights and services.
- Documented and managed patient information using Epic.
- Answered patient questions and fielded complaints.
- Learned scheduling of tasks to support office needs.
- Maintained updated Epic knowledge through online and in class learning.
- Answered calls handling customer questions.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
- Scheduled patient appointment and procedures with Epic.
Patient Service Representative, 05/1991 - 06/2016
Exeter Hospital – Raymond, NH,
- Checked daily doctor schedules and verified insurance.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointment and procedures with [Software].
- Ran credit card batches and balanced deposits on a daily basis.
- Answered patient questions and fielded complaints.
- Handled all delegated tasks, including training of new employees.
- Maintained updated training knowledge through classroom learning.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
Home Daycare Owner, 06/2006 - 11/2012
Blackhawk Transport – Bastrop, LA,
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
- Secured indoor and outdoor premises to protect children under care.
- Balanced schedules to provide optimal rest, play and educational periods.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Led children in tidying up and handwashing to teach responsibility.
- Delivered exceptional care to groups of children between ages 6 months and 10.
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
- Cared for up to 5 children ranging in age from 6 months to 10.
- Enforced rules to teach manners and maintain safe environment.
- Kept children safe and secure at all times.
- Incorporated music and art activities to encourage creativity and expression.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Cleaned up spills promptly and conducted thorough sanitizing every day to control infections.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
- Assisted children in development of social, communication and problem-solving skills.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Maintained organized and clean classroom and work areas.
High School Diploma: , Expected in 05/1991
-
St Joseph Ogden High School - St Joseph, IL
GPA:
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