Patient Service Representative resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Epic and other various company programs. Greets and speaks with patients over the phone and verifies correct patient information. Communicates with patients in courteous, respectful manner.

  • Appointment Confirmation
  • Routing Lab Results
  • Providing Information and Resources
  • Gathering Information from Patients
  • Helpful and Service-Oriented
  • Communicating to Patients and Families
  • Calm and Effective Under Pressure
  • Administrative and Office Support
  • Verbal and Written Communication
  • Building Rapport and Credibility
  • Organized and Efficient
  • Documenting and Recording Information
  • Patient Confidentiality and Data Security
  • Microsoft Office
  • Quality Standards and Protocols
  • Database Search and Data Entry Skills
  • Caring and Empathetic
  • Resolving Problems
  • Organized and Detail-Oriented
  • Registration and Scheduling
  • Scheduling Appointments
  • Conflict Resolution
  • Outbound Calling
  • Multi-Line Telephone Systems
  • Word Processing
  • Medical Terminology
  • Attention to Detail
  • Professional Bedside Manner
  • Resource Allocation
  • Schedule Coordination
  • Clerical and Filing Support
  • Punctual and Hardworking
  • Time Management and Prioritization
  • Reliability and Dedication
10/2021 to Current Patient Service Representative Us Oncology, Inc. | Alexandria, VA,
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Registered patients by verifying records to update computer system and patient charts.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Scheduled patient appointments and procedures.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Documented and managed patient information in computer system.
  • Obtained proper authorization and identification to release confidential medical records.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Referred patients to appropriate professionals and services.
  • Answered patient questions and fielded complaints to resolve issues.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
12/2020 to 10/2021 Associate Underwriter Hcc Life Insurance | Seattle, WA,
  • Structured financial packages based on capital needs of clients and current market conditions.
  • Applied rating to encourage safe, profitable distribution of risks.
  • Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
  • Inspected financial statements, credit information and title data to complete underwriting process.
  • Conducted comprehensive analysis and evaluated risk to control underwriting loss.
  • Evaluated possibility of losses due to catastrophe or excessive insurance.
  • Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.
  • Entered and maintained risk information in various information systems.
  • Evaluated accuracy and integrity of supplied information.
  • Worked with colleagues to review, accept or deny new and renewal business.
  • Performed data entry functions to track information such as payments, account updates and customer interactions.
  • Examined documents to determine degree of risk from health, financial standing and value and condition of property.
07/2017 to 12/2020 Supervisor Metromedia Technologies | High Point, NC,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Responded to customer questions regarding products, prices and availability.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Implemented strategies to take advantage of new opportunities.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Complied with company policies, objectives and communication goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
to Front Desk Receptionist Firstservice Residential | Katy, TX,
  • Responded to inquiries and room requests made online, by phone and via email.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education and Training
Expected in 05/2016 | A.A. Ozarks Technical Community College, Springfield, MO, GPA:
  • A self-motivated and organized Receptionist with over 3 years' experience providing thorough and skillful support to department managers and teachers, making appointments, assisting students, as well as head over new student seminars.
Expected in 05/2007 Diploma | Branson High School, Branson, MO, GPA:

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Resume Overview

School Attended

  • Ozarks Technical Community College
  • Branson High School

Job Titles Held:

  • Patient Service Representative
  • Associate Underwriter
  • Supervisor
  • Front Desk Receptionist


  • Some College (No Degree)
  • Diploma

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