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Patient Service Representative Resume Example

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PATIENT SERVICE REPRESENTATIVE
Professional Summary

Adept at greeting patients and visitors, obtaining patient demographics, interviewing patients and preparing admission and discharge records. Excellent customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Adept at scheduling and medical billing with talent for collaboration and eye for detail. Successful at comprehensive patient education. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Highly skilled with a degree in Healthcare Administration/Electronic Health Record and impressive medical office background. Resolved diverse patient financial issues in large regional hospital and earned award for exceptional performance. Excellent communications skills and dedication to patient satisfaction leading to optimum results. Capable medical administrative professional with 5+ years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems. Adept at scheduling and medical billing with talent for collaboration and eye for detail. Successful at comprehensive patient education. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Patient Registration, front desk operations, chart pulling, and training of employees
  • 5 plus years in healthcare/medical and clerical/administrative task and office support
  • Ability to handle fast pace environment and prioritize task based on importance
  • Microsoft Office, Excel, Word Processing and Power Point software proficiency
  • Excellent customer service, verbal, and written communication skills
  • Medical terminology, CPT, ICD 10, billing and coding understanding
  • EMR, quality assurance, and paging systems
  • Appointment scheduling, rescheduling, appointment confirmation
  • Medical insurance verification and billing, financial obligation, eligibility determination
  • Information Collection, document filing, payment processing, and collection
  • Teamwork, team building,Cultural awareness, leadership, critical thinking, and reading comprehension
  • Directing Callers
Work History
Patient Service Representative01/2021 to Current
Company Name – City, State
  • Assisted patients in filling out check-in and payment paperwork, took copayments and compiled daily financial records.
  • Developed and maintained courteous and effective working relationships.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Patient Access Specialist10/2018 to 12/2020
Company Name – City, State
  • Performed patient scheduling, rescheduling, cancellation patient appointments functions to sere as initial contact point for medical office visits.
  • Enters, manipulates, retrieves information & data from clinical systems as appropriate to area assigned Assures proper completion and filing of original medical documentation and forms in records prior to scanning medical records.
  • Utilized knowledge of electronic medical record systems and medical terminology CPT & ICD 10 to perform diverse data entry
  • Received telephonic request for information, transmit request to appropriate physician,
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Contacted insurance companies for patient medical billing operations, compiled and reviewed medical charts.
  • Prepared patient identification band and completed admissions papers, performed patient pre-admission, admission, transfer and discharge activities.
Paraprofessional Assistant02/2006 to 05/2018
Company Name – City, State
  • Prepared instruction materials, including making copies, setting up visual aids, equipment, bulletin boards, classroom displays to support teacher's lesson delivery.
  • Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery, prepared reports and paperwork for parent-teacher conferences.
  • Documented student behaviors, interventions & outcomes to enable lead teacher to address pertinent issues, successfully correspond with parents through variety of media (phone calls, & emails.)
  • Recorded grades for coursework, tests and IEP data in online reporting system and for teaching staff and clients.
Health Service Technician Lead03/2014 to 03/2018
Company Name – City, State
  • Answered incoming calls, scheduling appointments, and added notes to patient files.
  • Verified and updated patient demographics, entered ICD 10 and CPT code, created and implemented organizational policies and procedures
  • Developed and maintained electronic record management systems to analyze and process data
  • Scheduled patients' appointments for home health aid, manage patient flow to clinic areas.
  • Established strong trusting relationships with families of patients, embracing them,developed rapport to create safe, trusting environment.
Medical Clerk/Volunteer Clerical Assistant05/2006 to 08/2007
Company Name – City, State
  • Protected patients confidentiality made sure protected health information was secured, adhered to all facility , company and legal guidelines.
  • Supplied excellent customer service both in person and over multi-phone line
  • Received, processed medical records requests, sent records requests and stayed in close communication with case managers regarding open issues.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
Education
Bachelor of Science: Healthcare ManagementExpected in 02/2022Walden University- City, State
Associate of Arts: Medical Billing And Coding Specialist06/2017Ultimate Medical Academy - Clearwater- City, State
Associate of Science: Healthcare Administration/EHR03/2016University Of Phoenix- City
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Resume Overview

School Attended

  • Walden University
  • Ultimate Medical Academy - Clearwater
  • University Of Phoenix

Job Titles Held:

  • Patient Service Representative
  • Patient Access Specialist
  • Paraprofessional Assistant
  • Health Service Technician Lead
  • Medical Clerk/Volunteer Clerical Assistant

Degrees

  • Bachelor of Science : Healthcare Management Expected in 02/2022
    Associate of Arts : Medical Billing And Coding Specialist 06/2017
    Associate of Science : Healthcare Administration/EHR 03/2016

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