Adept at greeting patients and visitors, obtaining patient demographics, interviewing patients and preparing admission and discharge records. Excellent customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Adept at scheduling and medical billing with talent for collaboration and eye for detail. Successful at comprehensive patient education. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Highly skilled with a degree in Healthcare Administration/Electronic Health Record and impressive medical office background. Resolved diverse patient financial issues in large regional hospital and earned award for exceptional performance. Excellent communications skills and dedication to patient satisfaction leading to optimum results. Capable medical administrative professional with 5+ years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems. Adept at scheduling and medical billing with talent for collaboration and eye for detail. Successful at comprehensive patient education. Excellent reputation for resolving problems and improving customer satisfaction.
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