patient service representative resume example with 15 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Knowledge of Community Services and Programs
  • Communicating to Patients and Families
  • Building Rapport and Credibility
  • Organized and Efficient
  • Calm and Effective Under Pressure
10/2018 to Current
Patient Service Representative Center For Diagnostic Imaging Lakewood, WA,
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Answered patient questions and fielded complaints to resolve issues.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Utilized technology and specialized software to maximize productivity.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Explained policies, procedures and services to patients.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Registered patients by verifying records to update computer system and patient charts.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Ran credit card batches and balanced deposits on daily basis.
  • Scheduled patient appointments and procedures.
  • Obtained informed consent and payment documentation from patients and filed in system.
07/2018 to 07/2022
Financial Access Specialist University Health System San Antonio, TX,
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Exceeded assigned sales and retention targets each quarter by upselling insurance products.
  • Responded to inquiries and explained product features and service advantages to potential customers.
  • Reached out to potential clients to schedule appointments.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Followed up with customers to check on changing needs and propose new offerings.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Rewrote and reinstated insurance policies, following underwriting and business rules.
  • Interviewed prospective clients to obtain data about financial resources and needs.
  • Exceeded company sales goals for new policies.
  • Achieved repeat business and referrals through personalized services.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
01/2014 to 07/2018
Outpatient Service Specialist Mcg Health Inc Augusta, GA,
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled and confirmed patient appointments and consultations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
01/2008 to 01/2014
Surgery Coordinator Healthy Woman Obstetrics City, STATE,
  • Educated patients on at-home surgery preparation requirements and post-operative care process.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Sent H&P form and other patient information to surgery facility.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Scheduled follow-up appointments as designated by physician.
  • Informed patients of payment policies, collected insurance information and verified benefits.
  • Arranged and scheduled post-operative visits during appropriate timeframe after surgery.
  • Managed patient check-in and check-out procedures and processed payments.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Entered insurance information and flagged out-of-network coverage information in computer system.
  • Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office.
  • Distributed treatment and procedural information to patients.
  • Collected coinsurance and deductible payments prior to procedure date.
Education and Training
Expected in 01/2008 to to
: Administrative Assistance And Secretarial Science
Kaplan Career Institute - San Antonio, TX,
Expected in 05/1997 to to
Southwest High School - San Antonio, TX

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Resume Overview

School Attended

  • Kaplan Career Institute
  • Southwest High School

Job Titles Held:

  • Patient Service Representative
  • Financial Access Specialist
  • Outpatient Service Specialist
  • Surgery Coordinator


  • GED

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