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patient service representative resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated and organized administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 9+ years of relevant work experience to your team. Extremely productive in a high volume, high stress environment with the ability to multitask, prioritize, and possess excellent time keeping skills. An adept learner that is detail orientated and enthusiastic team player while also being able to use own initiative and work independently. Intellectually curious with strong leadership, communication, and problem-solving skills. Maintains highest standards of ethics, professionalism, and regulatory compliance to ease common stressors and de-escalate potential conflicts. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills
  • Organization and Time Management
  • Conflict Resolution
  • Computer Proficiency
  • 55 WPM Typing Speed
  • Patient Appointment Management
  • Medical claims submission
  • Staff education and training
  • Active Listening
  • Understanding of medical terms
  • Motivational Leadership
  • Proficient in Microsoft Office
  • Dependable and Responsible
  • Attention to Detail
Work History
02/2018 to Current Patient Service Representative Health Quest | Sharon, CT,
  • Over -3 years' experience working remotely
  • Managed over eighty customer calls per day
  • Entered patient demographic and insurance data into electronic medical record system
  • Verified patient insurance eligibility
  • Answered incoming calls, scheduled appointments, and filed medical records
  • Used Athena and Allscripts PM to schedule appointments
  • Creating weekly clinic and call volume report for leadership team
  • Resolved patient's issues by finding immediate solutions
  • Helped address client complaints through timely corrective actions and appropriate referrals
  • Processed payments using credit cards, maintaining accurate records of transactions
  • Created payment plans for patients with outstanding balances
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures
  • Responded to inquiries by directing calls to appropriate personnel
  • Built and maintained positive working relationships with patients and staff
  • Trained new staff on filing, phone etiquette and other office duties
  • Facilitated communication between patients and various departments and staff
  • Provided exceptional customer service to patients, answering questions, and addressing concerns
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Resolved customer complaints using established follow-up procedures.
07/2019 to 02/2020 Patient Service Representative Team Lead Greater Lawrence Family Health Center | Haverhill, MA,
  • Delegation of daily tasks to six team members
  • Reviewing of workflows and developing recommendations for improvements
  • Trained new staff on filing, phone etiquette and other office duties
  • Attending weekly leadership meetings - assisting with setting agendas, strategic planning, problem-solving, and implementing solutions
  • Create, enforce office policies and procedures
  • Counsel, discipline, and decision of termination
  • Creating weekly clinic and call volume report for leadership team
  • Observe patient interactions with employees to provide positive and constructive feedback
  • Resolved patient's issues by finding immediate solutions
  • Maintained and ordered supplies for seven people.
06/2004 to 09/2007 Claims Specialist / Medical Biller Omni Medical Management | City, STATE,
  • Managed Quality assurance process for billing codes
  • Charge Entry
  • Physician credentialing
  • Prepared insurance claim forms or related documents and reviewed for completeness
  • Conducted administrative tasks by communicating with clients, distributing mail, and scanning documents
  • Generated, posted, and attached information to claim files
  • Followed up with customers on unresolved issues
  • Made contact with insurance carriers to discuss policies and individual patient benefits
  • Maintained confidentiality of patient finances, records, and health statuses
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources
  • Checked documentation for accuracy and validity on updated systems
  • Posted payments to accounts and maintained records.
Education
Expected in 12/2016 to to Associate of Applied Science | Business Administration Rowan College At Burlington County, Pemberton, GPA:
Expected in to to | Medical Informatics Health, Columbia, TN, GPA:

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Resume Overview

School Attended

  • Rowan College At Burlington County
  • Health

Job Titles Held:

  • Patient Service Representative
  • Patient Service Representative Team Lead
  • Claims Specialist / Medical Biller

Degrees

  • Associate of Applied Science
  • Some College (No Degree)

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