patient service representative resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

  • Interpreting Physician Orders
  • Chart Pulling
  • Bookkeeping Support
  • Appointment Scheduling
  • HIPAA Compliance
  • Patient Assistance
  • Insurance Knowledge
  • Payment Collection
  • Office Supply Ordering
  • Directing Callers
  • Multi-line phone talent
  • Stocking and replenishing
  • Money handling abilities
  • Critical thinking
  • Teambuilding
  • Customer service
  • Microsoft Office
  • Cleaning
  • Store Merchandising
  • Cash Register Operation
  • Customer Complaint Resolution
  • Store organization
  • Cleaning procedures
  • Guest Services
Work History
09/2018 to 07/2021 Patient Service Representative Healthcare Partners | Snohomish, WA,
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Explained plans for treatment and payment options.
  • Used Dentrix to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Reviewed daily care slips for doctors.
  • Compiled and reviewed medical charts.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Taught patients and families to use at-home dental equipment.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Offered simple, clear explanations to help clients and families understand policies and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Performed patient scheduling and registration functions.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
09/2017 to 02/2018 Dental Assistant Smile Brands | Indio, CA,
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Typed patient data into computer system using eglesoft software while following privacy laws and maintaining high level of accuracy.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Prepared and positioned patients for procedures by clipping dental napkins and placing patient safety devices.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Sterilized rooms and prepped equipment and instruments for procedures
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Explained treatment procedures and instructed patients on home care guidelines.
09/2016 to 10/2017 Sea World Merchandise Ambassador Sea World Parks | City, STATE,
  • photographed memorable photographs for guests
  • filled floor and rang up customers.
  • Engaged educated and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about product.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Rang up customers by processing cash and credit payments to complete sale transactions.
  • Welcomed guest upon arrival
  • directed guest to their proper destinations
  • Answered park related questions upon guest arrival
  • photographed memorable photographs for guests
Expected in 11/2017 to to | Dental Assisting UEI College - San Diego, San Diego, CA, GPA:
Expected in 06/2016 to to High School Diploma | Junipero Serra High School, San Diego, CA, GPA:

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Resume Overview

School Attended

  • UEI College - San Diego
  • Junipero Serra High School

Job Titles Held:

  • Patient Service Representative
  • Dental Assistant
  • Sea World Merchandise Ambassador


  • High School Diploma

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