patient service representative resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized Patient Service Representative with 20 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

  • Patient Confidentiality and Data Security
  • Explaining Policy and Procedures
  • Verbal and Written Communication
  • Organized and Efficient
  • Microsoft Office
  • Patient Needs Assessment and Referral
  • Evaluating Quality of Care
  • Documenting and Recording Information
  • Quality Standards and Protocols
  • Helpful and Service-Oriented
  • Database Search and Data Entry Skills
  • Resolving Problems
  • Providing Information and Resources
  • Calm and Effective Under Pressure
  • Communicating to Patients and Families
  • Caring and Empathetic
  • Registration and Scheduling
  • Administrative and Office Support
  • Gathering Information from Patients
  • Multi-Line Telephone Systems
  • Insurance Authorizations
  • Insurance Forms Processing
  • Clerical and Filing Support
  • Reliability and Dedication
Work History
Patient Service Representative, 10/2014 - 02/2022
University Of Minnesota Minneapolis, MN,
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used [Software] to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Compiled and reviewed medical charts.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Did prior authorizations for medications from insurances.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.
Medical Records Clerk, 06/2009 - 06/2011
Surgery Partners Melbourne, FL,
  • Maintained patient confidence by keeping patient records information confidential.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Maintained patient records in compliance with security regulations.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Gathered patient information by collecting demographic information from variety of sources.
  • Delivered charts to assigned areas of hospital by following established routing procedures.
  • Input data into computer programs and filing systems.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Maintained database for storage and retrieval of medical records.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Secured medical records against loss or unauthorized access.
  • Processed patient admission and discharge documentation.
  • Ordered supplies for nursing staff, and stocked supplies as needed.
  • Took inventory of supplies every year.
Ward Clerk, 10/2002 - 10/2008
State Of Montana Sidney, MT,
  • Answered multi-line phone systems to manage incoming and outgoing calls for busy [Type] department.
  • Organized paperwork for doctors, nurses and patients.
  • Filled out records, staffing sheets and patient documents.
  • Documented latest information in computer system and printed
  • paperwork.
  • Stored and retrieved permanent records on daily basis.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Put Doctors order in to computer system to be carried out by other departments.
  • Maintained patients charts through out stay in hospital.
  • Made charts for admissions and broke them down for discharges.
  • Managed incoming calls and directed to appropriate department.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Enhanced office productivity by handling high volume of callers per day.
  • Answered patients calls from their rooms.
  • Transcribed doctors' medication orders, lab test requests and care plans.
  • Processed lab paperwork and requests according to physicians' orders.
  • Facilitated lab orders and medication administration.
GED: , Expected in 05/1997
Coeburn High School - Coeburn,
Status -

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Resume Overview

School Attended

  • Coeburn High School

Job Titles Held:

  • Patient Service Representative
  • Medical Records Clerk
  • Ward Clerk


  • GED

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