LiveCareer-Resume

patient service representative resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.

Skills
  • Bookkeeping Support
  • Recording Histories
  • Patient Interviewing Skills
  • Appointment Confirmation
  • Medical Billing
  • Microsoft Office
  • Gathering Information from Patients
  • Helpful and Service-Oriented
  • Caring and Empathetic
  • Communicating to Patients and Families
  • Resolving Problems
  • Calm and Effective Under Pressure
  • Documenting and Recording Information
  • Organized and Efficient
  • Patient Confidentiality and Data Security
  • Providing Information and Resources
  • Verbal and Written Communication
  • Database Search and Data Entry Skills
  • Organized and Detail-Oriented
  • Administrative and Office Support
  • Patient Needs Assessment and Referral
  • Building Rapport and Credibility
  • Evaluating Quality of Care
  • Explaining Policy and Procedures
  • Scheduling Appointments
  • Office Administration
  • Benefits Explanation
  • 50 WPM Typing Speed
  • Medical History Documentation
  • Punctual and Hardworking
  • Medical Terminology
  • Billing Issue Resolution and Support
  • Attention to Detail
  • Clerical and Filing Support
Education and Training
Aj Moore Academy Waco, TX, Expected in 06/2001 High School Diploma : - GPA :
Experience
Silver Cross Hospital - Patient Service Representative
Manhattan, IL, 05/2021 - 01/2023
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Documented and managed patient information in computer system.
  • Answered patient questions and fielded complaints to resolve issues.
  • Verified patients' insurance and payment methods.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Walgreens - Customer Service Associate
Bel Air, MD, 08/2014 - 05/2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Consulted with customers regarding needs and addressed concerns.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Assisted students with their schedules and finding the current books and supplies.
  • Processed online orders
  • Shipped and received orders
Walgreens - Customer Service Associate
Berkeley, CA, 04/2014 - 05/2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Improved customer service wait times to mitigate complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Processed online orders
  • Assisted students with their schedules and finding their books
Unitedhealth Group - Pharmacy Customer Service Representative
Santa Ana, CA, 02/2011 - 06/2013
  • Answered customer questions about prescribed and OTC medications.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Assisted customers with questions regarding side-effects for various types of medications.
  • Communicated with insurance companies for billing purposes.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Assisted patients with explanations of their medication and teir level.
  • Took payments for premiums
  • Explained medications

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Aj Moore Academy

Job Titles Held:

  • Patient Service Representative
  • Customer Service Associate
  • Customer Service Associate
  • Pharmacy Customer Service Representative

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: