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patient service representative resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Patient interviewing skills
  • Office administration
  • Typing 60 WPM
  • Basic math
  • Organizational skills
  • Working collaboratively
Experience
10/2018 to 07/2021
Patient Service Representative Healthcare Partners 4027 Hoyt, WA,
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Scheduled patient appointment and procedures.
  • Checked daily doctor schedules and verified insurance.
  • Referred patients to appropriate professionals and services.
  • Ran credit card batches and balanced deposits on daily basis.
  • Supervised team of representatives by monitoring patient satisfaction, assessing performance and resolving complaints.
  • Checked claims for errors, corrected issues and mailed out updated documents.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Provided consultations for patients about rights and services.
  • Generated reports and statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Met with patients and family members to discuss medical procedures, medications, treatments and continuing care plans.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
04/2016 to 05/2021
Patient Care Assistant Banner Health Glendale, AZ,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
  • Used mobility devices to transport patients.
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Supported unit efficiency by maintaining current and accurate clerical paperwork.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Responded to bell or light signal calls to assist patients with needs.
  • Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.
  • Collected and labeled specimens to prepare for delivery to laboratory.
  • Used hospital-approved devices and techniques to transport and lift patients.
  • Contributed to unit improvements by providing cost-effective care in line with performance targets.
  • Optimized patient satisfaction, assisting senior leadership with medical procedures while explaining exams and processes.
  • Supported youth and adolescents patients in coping with medical procedures and treatments.
  • Used play, conversation, art and other forms of self-expression to prepare patients for everything from routine tests to complicated surgeries.
10/2009 to 02/2016
Patient Care Associate Phoenix Home Care And Hospice Warrensburg, MO,
  • Assist patient with med's
  • Assist with bathing and dressing
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Improved patient outlook and daily living through compassionate care.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Tracked and reported clients' progress based on observations and conversations.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Identified needs of patients and families and helped to address those needs through play or counseling.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
  • Assisted physicians and nurses with basic wound care by preparing slings, stockings and bandages.
  • Assessed patient needs and implemented activities and counseling to guide progress.
Education and Training
Expected in 05/2000
High School Diploma:
Valdosta High School - Valdosta,
GPA:

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Resume Overview

School Attended

  • Valdosta High School

Job Titles Held:

  • Patient Service Representative
  • Patient Care Assistant
  • Patient Care Associate

Degrees

  • High School Diploma

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