LiveCareer-Resume

patient service representative resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Patient Interviewing Skills
  • Recording Histories
  • Medical Billing
  • Routing Lab Results
  • Medical Filing
  • Appointment Confirmation
  • Providing Information and Resources
  • Organized and Detail-Oriented
  • Registration and Scheduling
  • Patient Confidentiality and Data Security
  • Building Rapport and Credibility
  • Resolving Problems
  • Patient Needs Assessment and Referral
  • Evaluating Quality of Care
  • Documenting and Recording Information
  • Gathering Information from Patients
  • Calm and Effective Under Pressure
  • Organized and Efficient
  • Caring and Empathetic
  • Database Search and Data Entry Skills
  • Knowledge of Community Services and Programs
  • Communicating to Patients and Families
  • Explaining Policy and Procedures
  • Verbal and Written Communication
  • Quality Standards and Protocols
  • Helpful and Service-Oriented
  • Microsoft Office
  • Sterilization Procedures
  • Scheduling Appointments
  • Multi-Line Telephone Systems
  • Health Information Access Management
  • Vital Statistics Documentation
  • Patient Registration
  • Safety Monitoring
  • Billing Issue Resolution and Support
  • Medical Transcription
  • Attention to Detail
  • Payment Calculation
  • Resource Allocation
  • Insurance Authorizations
  • Punctual and Hardworking
  • Records Management
  • Medical Terminology
  • 50 WPM Typing Speed
  • Comfort with Technology and Databases
  • Medical History Documentation
  • Insurance Forms Processing
  • Claims Handling and Coverage Verification
  • Schedule Coordination
  • Word Processing
  • Forms and Spreadsheet Creation
  • Care Plan Recommendations
  • Time Management and Prioritization
  • Outbound Calling
  • Reliability and Dedication
  • Business Management Principles
  • Collections Management
Education and Training
Pioneer Pacific College Springfield, Oregon, Expected in 07/2012 Associate of Applied Science : Medical Assisting - GPA :
Certifications
  • BLS Training - 2012-2018
  • Continue Education for National Certified 2018
Experience
Ascension Health - Patient Service Representative
Westchester, IL, 03/2016 - 03/2017
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Ran credit card batches and balanced deposits on daily basis.
  • Scheduled patient appointments and procedures.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Registered patients by verifying records to update computer system and patient charts.
  • Obtained proper authorization and identification to release confidential medical records.
  • Checked claims for errors, corrected issues and mailed out updated documents.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.45
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Tetra Tech, Inc. - Data Entry Clerk
Panama City, FL, 03/2016 - 03/2017
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Gathered and documented statistical information to generate reports.
  • Reviewed source documents to locate required data for entry.
  • Revised standard operating procedures to reflect current practices.
  • Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Created reports and audited charts to maintain concise records.
Princeton University Staff - Medical Assistant
Boston, MA, 05/2015 - 03/2017
  • Incorporated outside records into charts and EHR.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Educated patients about medications, procedures and physician's instructions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Princeton University Staff - Medical Assistant
Boston, MA, 10/2013 - 08/2015
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Cleaned and maintained medical equipment following procedures and standards.
Hillcrest Family Services - Data Entry Clerk/Epic Credentialed Trainer
Iowa City, IA, 12/2013 - 08/2014
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Proofread and edited documents to correct errors.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Stored hard copies of data in organized files to optimize retrieval.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Maintained database by entering new and updated customer and account information.
  • Scanned through extensive documents and reporting to identify pertinent data.
  • Completed database backups to secure information.
  • Processed customer and account source documents by reviewing data for deficiencies.
  • Input new data to test customer and account system changes and upgrades.
  • Exceeded quality goals to support team productivity.
  • Created reports and audited charts to maintain concise records.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
  • Gathered and documented statistical information to generate reports.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
PeaceHealth - CMA
City, STATE, 03/2012 - 06/2012
  • Maintained medication stock and cleaned patient rooms and equipment.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Assessed patient needs in response to medications.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
  • Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
  • Promoted clean and sanitary environment by maintaining department equipment.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
Additional Information
  • Volunteered some of my time with RiverBend ER.
  • Volunteered with the American Heart Association.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Pioneer Pacific College

Job Titles Held:

  • Patient Service Representative
  • Data Entry Clerk
  • Medical Assistant
  • Medical Assistant
  • Data Entry Clerk/Epic Credentialed Trainer
  • CMA

Degrees

  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: