patient service representative resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Medical Filing
  • Calm and Effective Under Pressure
  • Explaining Policy and Procedures
  • Microsoft Office
  • Organized and Efficient
  • Patient Confidentiality and Data Security
  • Verbal and Written Communication
  • Administrative and Office Support
  • Caring and Empathetic
  • Communicating to Patients and Families
  • Gathering Information from Patients
  • Registration and Scheduling
  • Documenting and Recording Information
  • Patient Needs Assessment and Referral
  • Helpful and Service-Oriented
  • Collecting Specimens
  • Preparing Meals
  • Quick Problem Solver
  • Patient Relations
  • Documentation Procedures Expert
  • Respiratory Equipment Training
  • Monitoring Fluids
  • Collecting Vital Signs
  • Calm and Level-Headed Under Duress
  • Catheter Change and Preparation
  • Helping With Medication
  • Observation Documentation
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Data Entry
  • Courteous with Strong Service Mindset
  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Team Leadership
  • Work Planning and Prioritization
  • Team Building
  • Drug Inventory Control
  • Preparing Bulk Medications
  • Cleaning and Sanitizing
  • Answering and Routing Calls
  • Chemical Handling
  • Cash Register Operations
  • Inventory Tracking
  • Prescription Refill Fulfillment
  • Patient Profile Setup
  • Medication Documentation
  • Relationship Building
  • Labeling Prescriptions
  • Insurance Verification
05/2022 to Current
Patient Service Representative Beacon Health System South Bend, IN,
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Counseled patients on potential financial liabilities and payment requirements.
  • Explained policies, procedures and services to patients.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Referred patients to appropriate professionals and services.
  • Registered patients by verifying records to update computer system and patient charts.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Utilized technology and specialized software to maximize productivity.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Adhered to deadlines in optimizing regulatory and operational performance.
  • Utilized risk management techniques and business knowledge to improve compliance programs.
02/2022 to 10/2022
Pharmacy Technician Amerisourcebergen Corporation - Corporate Guaynabo, PR,
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Prepared and processed medical insurance claim forms and records.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Promoted supplement and nutritional products to maximize sales and customer wellness.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
08/2017 to 06/2021
Reception Manager State Of Delaware Bellefonte, DE,
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Assisted funeral director in coordination of services.
  • Prepared memorial materials, including service programs and signage.
  • Offered administrative expertise in managing funeral home operations.
  • Supervised funeral processions to direct cemetery parking.
  • Communicated with funeral attendees to provide information and facilitate organized services.
  • Obtained doctors' signatures on death certificate to complete insurance claim forms.
  • Offered comfort and counseling to address bereaved family members' needs.
  • Organized chapels for visitations and maintained calm and orderly atmosphere.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Escorted mourners to parlors for wakes and funerals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
06/2017 to 05/2021
Certified Nursing Assistant NHC Nursing Home City, STATE,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Supported non-ambulatory residents in range of motion exercises.
  • Documented activities and recorded information in EMR system.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Education and Training
Expected in 05/2017
High School Diploma:
JessicaGiles County Highschool - Pulaski, TN,
Expected in
Tennessee Collage of Applied Technology - Pulaski, TN,

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Resume Overview

School Attended

  • JessicaGiles County Highschool
  • Tennessee Collage of Applied Technology

Job Titles Held:

  • Patient Service Representative
  • Pharmacy Technician
  • Reception Manager
  • Certified Nursing Assistant


  • High School Diploma
  • Some College (No Degree)

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