Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  • Capable medical administrative professional with one year in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems. Fluent in the English language.
  • Helpful Patient Service Representative with one year of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge and commitment to patient happiness.
  • Organized Patient Service Representative with one year of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
  • Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
  • Chart Pulling
  • Patient Assistance
  • Insurance Knowledge
  • Payment Collection
  • Organization
  • Team building
  • HIPAA Compliance
  • Medical Insurance
  • Patient Information Verification
  • Directing Callers
  • Customer service
Work History
Patient Service Representative, 08/2019 - Current
Healthcare Partners Magan Covina, CA,
  • Assisted patients in filling out check-in and payment paperwork.
  • Compiled and reviewed medical charts.
  • Took copayments and compiled daily financial records.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed team communications and information for Frint Staff meetings.
  • Handled Many calls per day to address patient inquiries and concerns.
  • Worked with Many patient to understand needs and provide great patient service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted many daily visitors and patients upon arrival, offered assistance and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Sales Associate, 07/2016 - 07/2018
Myhr Partner Aston, PA,
  • Educated customers on promotions to enhance sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated associates on market trends and stayed up-to-date.
  • Maintained customer satisfaction while handling sneaker or clothing product returns quickly and professionally.
  • Processed product returns and assisted customers with other selections.
  • Boosted sales by conferring with customers to evaluate requirements and recommend best-fit company offerings.
  • Achieved perfect attendance record for my whole employment consecutively.
  • Prepared cash deposits up to $1,000 with zero discrepancies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Trained and developed in company processes, product knowledge, customer service and selling techniques.
  • Completed orders through system and organized product deliveries to meet customer timetables.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Solved customer challenges by offering relevant sneaker products and services.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Sales Associate, 10/2015 - 12/2015
Myhr Partner Breinigsville, PA,
  • Prepared cash deposits up to $800 with zero discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with special services, account updates and promotional options.
  • Worked to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reviewed weekly sales circulars and monitored price changes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped over many guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Counted cash in register drawer at beginning and end of shift.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
High School Diploma: , Expected in 06/2017
Central Dauphin East Senior High School - Harrisburg, PA
: , Expected in 05/2024
Harrisburg Area Community College - Harrisburg, PA

I have currently completed three semesters at HACC, my major is nursing.

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Resume Overview

School Attended

  • Central Dauphin East Senior High School
  • Harrisburg Area Community College

Job Titles Held:

  • Patient Service Representative
  • Sales Associate
  • Sales Associate


  • High School Diploma

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