LiveCareer-Resume

patient service representative resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Outgoing Office Administrator with 4 years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.

Skills
  • Computer skills (10+ years) Office and Microsoft word Multi-Line Phone Systems
  • Writing skills (10+ years) Positive Attitude and Energetic
  • Call center (5 years) Time Management
  • Organizational skills (10+ years) Administrative Support
  • Document management (6 years) Multitasking and Prioritization
  • Remote access software (3 years) Data Entry
  • EMR Systems Microsoft Office
  • Medication Administration Oral and Writing Communication
  • Phlebotomy Effective Planning
  • Triage Correspondence Typing
  • Customer Service
  • Call Center
  • IOS
  • Mac OS
Experience
Patient Service Representative, 09/2022 to 01/2023
Mercy HealthcareBooneville, AR,
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Documented and managed patient information in computer system.
  • Answered patient questions and fielded complaints to resolve issues.
  • Coordinated with patients and healthcare professionals to meet patient needs.
Front Desk Receptionist, 04/2022 to 08/2022
Encompass Health Corp.Andover, MA,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Received incoming calls and coordinated with staff to fulfill customer requests
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions
  • Signed for packages, recorded deliveries and distributed to personnel
  • Maintained office equipment, scheduling service to repair issues
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Medical Assistant, 09/2021 to 03/2022
Crozer-Keystone Health SystemBroomall, PA,
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
  • Scheduled appointments for patients via phone and in person
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Performed preliminary physical tests to accurately record results in patient history summary
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Educated patients about medications, procedures and physician's instructions
  • Organized charts, documents and supplies to maintain team productivity.
Medical Assistant, 04/2021 to 09/2021
Crozer-Keystone Health SystemCrum Lynne, PA,
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
  • Scheduled appointments for patients via phone and in person
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Performed preliminary physical tests to accurately record results in patient history summary
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Educated patients about medications, procedures and physician's instructions
  • Organized charts, documents and supplies to maintain team productivity.
Medical Assistant/receptionist, 02/2020 to 04/2021
Landmark HealthLumberton, NC,
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
  • Scheduled appointments for patients via phone and in person
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Performed preliminary physical tests to accurately record results in patient history summary
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Educated patients about medications, procedures and physician's instructions
  • Organized charts, documents and supplies to maintain team productivity
  • Checked patients in and out for appointments and collected co-payments
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Home Health Aide, 11/2020 to 02/2021
Marshall Medical CenterEl Dorado Hills, CA,
  • Answering patient calls and determining how best to help them
  • Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising.
Merchandiser, 07/2020 to 12/2020
Rutter's Dairy IncReservoir Hill, PA,
  • Maintains store shelves by observing displays of company products, removing damaged or freshness- dated products, tidying store shelves, and providing optimum display of products.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Cashier, 12/2019 to 07/2020
Firehouse SubsBrighton, MI,
  • Collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Helped customers find specific products, answered questions and offered product advice
  • Worked closely with front-end staff to assist customers
  • Accepted cash and credit card payments, issued receipts and provided change
  • Trained new team members in cash register operation, stock procedures and customer services.
Security Officer, 05/2016 to 05/2018
Montage HotelsFort Lauderdale, FL,
  • Inspect and patrol premises regularly
  • Monitor property entrance
  • Authorize entrance of people and vehicles
  • Report any suspicious behaviors and happenings
  • Secure all exits, doors and windows
  • Monitor surveillance cameras
  • Respond to alarms and react in a timely manner
  • Provide assistance to people in need
  • Submit reports of daily surveillance activity
  • Submit reports of every suspicious action
Crew Member, 07/2015 to 01/2016
Schlotzsky's DeliMount Pleasant, TX,
  • Serving customers in a timely manner
  • Assisting in the training of new Crew Members
  • Working within a team setting to meet sales goals during a shift
  • Following the company's security and safety procedures
  • Arriving for the start of their shift on time and staying until all duties are complete
Education and Training
Diploma : Medical Assisting, Expected in 04/2020 to UEI COllege - Gardena ,
GPA:
High School Diploma: , Expected in 06/2015 to Hamilton High School - Los Angeles, CA
GPA:
Certifications
CPR Certification Guard Card,

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Resume Overview

School Attended

  • UEI COllege
  • Hamilton High School

Job Titles Held:

  • Patient Service Representative
  • Front Desk Receptionist
  • Medical Assistant
  • Medical Assistant
  • Medical Assistant/receptionist
  • Home Health Aide
  • Merchandiser
  • Cashier
  • Security Officer
  • Crew Member

Degrees

  • Diploma
  • High School Diploma

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