patient service representative resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Motivated Patient Service Representative with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. .
Skills
Verbal and Communication Written
Ability To Solve Problems Efficiently
Strong Verbal And Interpersonal Skills
EPIC Software
Proficient In Microsoft Office Suite
Collection Management
Patient Intakes
Insurance Information Collection
Medical Insurance
Chart Pulling
Patient Care and Confidentiality
Benefits Explanations
Medical Services Administration
Delinquent Accounts Monitoring
Patient Admitting
Insurance Form Processing
Financial Needs Determination
EMR Systems
System Updates
Demographics Information
Patient Registration
Appointment Scheduling
Insurance Billing
CPT Coding
HIPAA Regulations
Medical Records Management
Patient Privacy
File and records management
Strong Interpersonal Skills
[Type] coding understanding
Education
Community College of PhiladelphiaPhiladelphia, PAExpected in 05/2023 ā āAssociate:Criminal Justice - GPA:
LANKENAU HIGH SCHOOLPhiladelphia, PAExpected in 06/2017 ā āHigh School Diploma: - GPA:
Certifications
Certified First Aide Safety, CPR, AED
Work History
Mercy Healthcare - Patient Service Representative Kingfisher, OK, 10/2022 - Current
Responsible for collection of patient information and performs several administrative functions, from verifying insurance to executing admissions, transfer and discharge procedures.
Required patience and efficiency, work is performed in a fast-paced environment where time is of the essence.
Worked as a liaison between insurance companies, patients, and Insurance Representatives to ensure timely, accurate payments for confidential medical services.
Prepared electronic and paper claims daily, followed multiple Third Party Payer rules and regulations according to individual contracts, and posted cash to individual accounts.
Assigned beds and carried out procedures to admit, transfer or discharge patients.
Input patient information into a computer system and verify necessary physician referrals and insurance authorizations.
Performed with close adherence to both hospital rules and regulatory compliance.
Validated that all patients properly fill out and sign all relevant insurance and hospital release forms.
Explained financial options to patients when needed and make necessary co-pay collection and processing of payments.
Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
Optimized the patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Kept patient appointments on schedule by notifying the provider of the patient's arrival, reviewing service delivery compared to schedule, reminding the provider of service delays.
Comforted patients by anticipating patients' anxieties, answering patients' questions, maintaining the reception area.
Ensured availability of treatment information by filing and retrieving patient records.
Maintained patient accounts by obtaining, recording, and updating personal and financial information.
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