patient service representative resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Motivated Patient Service Representative with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Focused Patient Service Representative with 6 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Appointment Confirmation
  • Patient Interviewing Skills
  • Bookkeeping Support
  • Recording Histories
  • Quality Standards and Protocols
  • Patient Needs Assessment and Referral
  • Patient Confidentiality and Data Security
  • Explaining Policy and Procedures
  • Administrative and Office Support
  • Resolving Problems
  • Evaluating Quality of Care
  • Registration and Scheduling
  • Organized and Efficient
  • Helpful and Service-Oriented
  • Caring and Empathetic
  • Documenting and Recording Information
  • Calm and Effective Under Pressure
  • Organized and Detail-Oriented
  • Communicating to Patients and Families
  • Database Search and Data Entry Skills
  • Verbal and Written Communication
  • Scheduling Appointments
  • Patient Registration
  • Clerical and Filing Support
02/2023 to 05/2023 Patient Service Representative Thedacare | Encircle, WI,

Obtained authorizations and pre certifications through various insurances for Ob/GYN patients for surgeries and procedures.

  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
10/2022 to 02/2023 Patient Service Specialist Nextcare, Inc. | Cave Creek, AZ,
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Documented and managed patient information in computer system.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Registered patients by verifying records to update computer system and patient charts.
09/2018 to 07/2022 Patient Care Coordinator Kabafusion | Orlando, FL,
  • Processed patient intake information and updated medical records prior to treatment.
  • Scheduled evaluations and procedures for patients.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Explained policies, procedures and services to patients.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Ran nightly closing reports and made daily deposits.
  • Medical records.
  • Authorizations.
08/2013 to 09/2018 Paraprofessional Catapult Learning | Maitland, FL,
  • Offered students personalized educational, behavioral and emotional support.
  • Supplied one-on-one attention to each student during group activities.
  • Assisted children at stations during small-group learning periods.
  • Applied positive reinforcement to redirect negative behaviors.
  • Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
  • Prepared instructional materials for specific classroom activities tailored to support student needs.
  • Taught daily life skills and behaviors to students to build practical knowledge.
  • Assisted in preparing lesson materials and bulletin board displays.
Education and Training
Expected in 11/1999 to to GED | Okeefenokee Tech, Waycross, GA, GPA:

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Resume Overview

School Attended

  • Okeefenokee Tech

Job Titles Held:

  • Patient Service Representative
  • Patient Service Specialist
  • Patient Care Coordinator
  • Paraprofessional


  • GED

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