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patient service representative resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Focused Patient Service Representative with [Number] years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process. Motivated [Job Title] with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Attentive Patient Service Representative with over [Number] years of experience managing patient charts, processing payments and scheduling procedures. Detailed team player motivated to support rapid customer journey to wellness. Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner. Supportive Patient Service Representative with [Number] years of experience performing various duties relating to intake and care of patients. Well-versed in compiling and recording medical charts and reports and screening patients for financial assistance. Patient-focused [Job Title] equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Appointment Confirmation
  • Patient Confidentiality and Data Security
  • Registration and Scheduling
  • Calm and Effective Under Pressure
  • Explaining Policy and Procedures
  • Providing Information and Resources
  • Building Rapport and Credibility
  • Resolving Problems
  • Evaluating Quality of Care
  • Database Search and Data Entry Skills
  • Quality Standards and Protocols
  • Caring and Empathetic
  • Gathering Information from Patients
  • Patient Needs Assessment and Referral
  • Organized and Efficient
  • Verbal and Written Communication
  • Microsoft Office
  • Documenting and Recording Information
  • Communicating to Patients and Families
  • Scheduling Appointments
  • Comfort with Technology and Databases
  • Benefits Explanation
  • Satisfaction Assessment and Tracking
  • Insurance Forms Processing
  • Report Preparation
  • Punctual and Hardworking
  • Time Management and Prioritization
  • Multi-Line Telephone Systems
  • Attention to Detail
  • Medical History Documentation
  • Insurance Authorizations
  • Counseling and Guidance
  • Patient Registration
Experience
08/2019 to Current Patient Service Representative Cleveland Clinic | Montville, OH,
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Scheduled patient appointments and procedures.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Obtained proper authorization and identification to release confidential medical records.
  • Registered patients by verifying records to update computer system and patient charts.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Utilized technology and specialized software to maximize productivity.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Answered over [Number] telephone calls per day to schedule appointments and answer patient questions.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
02/2015 to 08/2019 Sales Associate Forward | Baltimore, MD,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assessed customer needs to provide assistance and information on product features.
  • Used technology resources to assist customers in locating and selecting items.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Developed trusting relationships with customers by making personal connections.
  • Adhered to company initiatives and achieved established goals.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Obtained signatures for financial documents and internal and external invoices.
06/2006 to 07/2019 Daycare Teacher The Sunshine House Early Learning Academy | Stone Mountain, GA,
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Taught children foundational skills in colors, shapes and letters.
  • Organized and led activities to promote physical, mental and social development.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Read aloud and played alphabet games to encourage early literacy.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Developed and enforced positive strategies to encourage good behavior.
Education and Training
Expected in 06/2006 to to High School Diploma | Armstrong High School, Richmond, VA GPA:

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Resume Overview

School Attended

  • Armstrong High School

Job Titles Held:

  • Patient Service Representative
  • Sales Associate
  • Daycare Teacher

Degrees

  • High School Diploma

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