patient service representative resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dependable and motivated individual seeking a customer service opportunity in the industry. Adaptable and personable team member driven to accomplish company work goals and to provide exceptional customer service and support.

  • Adaptability to environment
  • Bilingual
  • English and Spanish writing skills
  • Detail oriented
  • Quality assurance
  • Customer oriented
  • Friendly demeanor
  • Time management
  • Cleanliness
  • Telephone etiquette
  • Documentation and reporting
  • Interpersonal skills
  • Problem-solving skills
  • Cash handling
  • Web influence
  • Payment processing
Work History
Patient Service Representative, 07/2021 to Current
Meritas HealthNorth Kansas City, MO,
  • Answer all incoming telephone calls and assist patients as necessary by scheduling or transferring to appropriate department.
  • Verify and ensure patient calling for further assistance.
  • Accurately and promptly schedule, reschedule or cancel patient appointments according to guidelines.
  • Provide and ensure a positive patient experience through professional interaction and phone etiquette.
  • Maintain positive attitude and work collaboratively to help others.
  • Accurately registering patients in to computer medical database.
  • Strategically match patient to appropriate provider by asking medical related and other important points such as demographics and insurance information.
  • Identify urgent patient needs, prioritize appointment, and notify appropriate medical staff of situation.
  • Document patient interaction.
  • Communicate with nurses, medical assistants, and providers within the medical center to ensure due services.
  • Maintain strict confidentiality of patient personal information.
Customer Service Representative, 04/2019 to 06/2021
Capitol Federal Savings BankWichita, KS,
  • Managed opening and closing procedures at work office.
  • Submitted reports to upper management to aid in business decision-making and planning.
  • Monitored cash intake and deposit records.
  • Responded to customer concerns, working with manager to raise customer satisfaction.
  • Handled customer complaints with ease by listening carefully, researching further the issue and taking appropriate action.
  • Met monthly sales goals and accomplished business objectives by delivering advertisement and promotions.
  • Originated, reviewed, and processed loan applications to underwriter for final revision and possible approval or denial.
  • Maintained strict confidentiality of bank records and client information.
  • Monitored and evaluated customer performance to achieve and develop potential solutions and maintain high-quality service.
  • Answered inbound calls and completed outbound call list to meet daily goal.
  • Posted customer payments by recording checks, and cash transactions.
  • Effectively communicated with clients about loan related needs.
  • Daily updated financial ledgers.
  • Prepared and submitted end-of-shift reports.
  • Maintained a clean and professional office.
Call Center Representative, 04/2018 to 11/2018
Lkq CorpMobile, AL,

  • Answered average of 15 back to back calls per hour addressing customer inquiries, such as starting a loan.
  • Explained products and services to customers using prepared scripting.
  • Communicated with customers to assess and address individual financial income to assist needs, providing timely and quality support via customer related references.
  • Described Loan types to customers, thoroughly explaining loan term and conditions.
  • Documented detailed information that includes conversation key points and solutions provided into database.
  • Provided loyal elevated customer experience to keep and generate satisfied customers.
  • Facilitated financial concerns and completed customers inquiries with accurate entry of information in a timely and efficient manner.
  • Automated friendly reminders to customers with upcoming due dates.
  • Analyzed issues and then designated to such department for response and compliance.
  • Promoted company as supportive provider committed to meet customer financial needs and satisfaction
High School Diploma: , Expected in 2016 to Del Valle High School - Del Valle, TX

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Resume Overview

School Attended

  • Del Valle High School

Job Titles Held:

  • Patient Service Representative
  • Customer Service Representative
  • Call Center Representative


  • High School Diploma

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