patient service representative resume example with 8 years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Professional Summary
Administrative office assistant
10 year's experience in customer service.
Computer literate: Word, Excel, Access data base.
Willing to take additional responsibilities and challenge's.
Display excellent time management with high attention to detail.
Work as a team member.
Maintain patient confidentiality in accordance with HIPPA/OSHA regulations.
Computer literate.
Strong attention to detail, customer service, listening skills, motivated and flexible.
Skills
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Work History
03/2020 to Current
Patient Service Representative Meritas Health – Smithville, MO,
- Reviewed and corrected claim errors to facilitate smooth processing.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Used Software to schedule appointments.
- Worked with type customers to understand needs and provide excellent service.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Identified issues, analyzed information and provided solutions to problems.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled number calls per timeframe to address customer inquiries and concerns.
03/2017 to 05/2020
Retail Sales Associate Ace Hardware – Olathe, KS,
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
- Maintained clean sales floor and straightened and faced merchandise.
- Supported loss prevention goals by monitoring shopper behavior.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Folded and arranged merchandise in attractive displays to drive sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Answered questions about store policies and addressed customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported efficient and timely replenishment of sales floor merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Informed customers of current store promotions to encourage additional sales purchases.
04/2013 to 12/2015
Administrative Assistant Brookfield Properties - Office – East Central, DC,
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Maintained staff directory and company policy handbook for human resources department.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Handled client correspondence and tracked records to foster office efficiency.
- Performed research to collect and record industry data.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Managed Access databases converting complex data into easy-to-interpret data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Arranged rapid office equipment repair and maintenance with vendors.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Scheduled office meetings and client appointments for staff teams.
10/2011 to 11/2012
Loan Officer Bancfirst Corporation – Claremore, OK,
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Recommended loan approvals and denials based on customer loan application reviews.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Maintained strict confidentiality of bank records and client information.
- Increased loans and earnings by establishing Number new accounts in Timeframe.
- Conducted UCC searches and created environmental reports as part of loan process.
- Successfully closed average of Number loans per month.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed prospects for new loans by conducting Number cold calls weekly.
- Reviewed over Number financial statements per Timeframe.
Education
Hillsdale Free Will Baptist - Claire, Ok,
Expected in 05/1985 to
Diploma:
Indianola High School - Indianola, IA
Indianola High School - Indianola, IA
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Resume Overview
School Attended
- Hillsdale Free Will Baptist
- Indianola High School
Job Titles Held:
- Patient Service Representative
- Retail Sales Associate
- Administrative Assistant
- Loan Officer
Degrees
- Diploma
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