Patient Service Representative Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Robust history of accurately documenting patient health information, collecting vital signs, verifying patient registration information and maintaining accurate documentation.

  • Appointment Scheduling
  • Patient Assistance
  • HIPAA Compliance
  • Patient Relations
  • Understanding of Medical Terminology
  • Medical Records Management
  • Payment Collection
  • Microsoft Proficient
  • Multi-Tasking
  • Organizational Skills
Tompkins-Cortland Community College Dryden, NY Expected in : Liberal Arts And Sciences With A Focus in Nursing - GPA :

I am currently taking prerequisite and corequisite classes to work towards admittance into the nursing program.

Cincinnatus Central School Cincinnatus, NY, Expected in 06/2012 High School Diploma : - GPA :
Work History
Meritas Health - Patient Service Representative
Smithville, MO, 12/2015 - Current
  • Took copayments and compiled daily financial records.
  • Used Citrix to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Assisted patients in filling out check-in and payment paperwork.
  • Explained plans for treatment and payment options.
  • Compiled and reviewed medical charts.
  • Used coordination and planning skills to achieve results according to schedule.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Developed team communications and information for meetings.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked closely with nursing and management to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Developed and maintained courteous and effective working relationships.
  • Scheduled, tracked and followed up on all Pre-Operative appointments
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Reviewed and sent medical records to other physicians upon request.
  • Aided with prescription refill requests.
  • Aided in organizing, implementing and performing drive thru testing for COVID-19.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Accura Healthcare - Housekeeper
Gilbert, IA, 03/2015 - 12/2015

Engaged with guests on room requirements and amenities to promote overall satisfaction.

  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
  • Adhered to professional house cleaning checklist.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Verified cleanliness and organization of storage areas and carts.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Worked on team of two staff members to service up to 20 hotel rooms daily.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Centris Federal Credit Union - Teller
Grand Island, NE, 09/2014 - 03/2015
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Performed over 50 transactions per day
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained friendly and professional customer interactions.
  • Processed customer transactions accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Popeyes - Assistant Manager
Lancaster, SC, 08/2011 - 09/2014
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Monitored security and handled incidents calmly.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Entered orders into computer system quickly and in proper sequence.

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Resume Overview

School Attended
  • Tompkins-Cortland Community College
  • Cincinnatus Central School
Job Titles Held:
  • Patient Service Representative
  • Housekeeper
  • Teller
  • Assistant Manager
  • Some College (No Degree)
  • High School Diploma

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