Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Hardworking and reliable office assistant with strong ability in multi tasking and handling incoming calls and other communications. Offering , the ability to work well with others and to be thorough and pay attention to detail. Highly organized, proactive and punctual with team-oriented mentality.
- Appointment confirmation
- Bookkeeping support
- Medical billing
- Patient interviewing skills
- Medical filing
- Office administration
- Typing 70 WPM
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- Sterilization procedures
- Scheduling appointments
- Active listening
- Time management
- Leadership
- Clerical
- Supervision
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07/2020 to Current Patient Service Representative Midwest Orthopaedic Consultants – Orland Park, IL,
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Checked claims for errors, corrected issues and mailed out promptly.
- Checked daily doctor schedules and verified insurance.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Referred patients to appropriate professionals and services.
- Answered patient questions and fielded complaints.
- Documented and managed patient information using Unity and Open Dental.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
03/2019 to 12/2019 Delivery Driver Vitalant – Denver, CO,
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
- Operated delivery vehicles 5 days per week, averaging 100 miles on road and 100 customers served.
- Completed daily pre-trip inspection checklist before first delivery.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Resolved customer complaints and adjusted orders.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Located and selected merchandise to verify against delivery sheet specifications.
- Answered customer questions regarding shipments.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Handled merchandise in accordance with product handling standards.
- Positioned blocks and ties around items to secure cargo during transit.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Directed efficient product loading and checked load balance to prevent on-the-road incidents.
- Contacted customers prior to delivery to coordinate delivery times.
- Navigated and operated 53-foot truck to deliver 250 deliveries per day.
07/2017 to 08/2018 Pharmacy Technician Baptist Health South Florida – Doral, FL,
- Calculated dosage, filled prescriptions and prepared prescription labels.
- Dispensed approximately 200 prescriptions daily.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling.
- Verified insurance benefits to refill medications and upheld fantastic customer service standards.
- Verified and filled over 200 prescriptions per day in busy pharmacy setting.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Restocked shelves and prepared expired drugs for return.
- Administered medications as per pharmacist orders.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Established and updated patient profiles, including lists of medications and insurance details.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Communicated with insurance companies for billing purposes.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Delivered quality care to customers through close collaboration with pharmacist.
- Created new customer profiles and updated information in pharmacy computer systems.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Entered and processed patient prescriptions in company system.
- Communicated extensively with patients to provide assistance, support and instructions.
Expected in 06/1994 High School Diploma:
Seneca Valley High School - Harmony, PA
GPA:
Expected in 12/2018 Associates in Dental : Dental EFDA
Bradford School - Pittsburgh, PA
GPA:
- Licensed Operator to drive a standard transmission vehicle - 2019
- [Area of certification] Training - 2019
- Certified EFDA, ADA - 2018
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