Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Hardworking and reliable office assistant with strong ability in multi tasking and handling incoming calls and other communications. Offering , the ability to work well with others and to be thorough and pay attention to detail. Highly organized, proactive and punctual with team-oriented mentality.

  • Appointment confirmation
  • Bookkeeping support
  • Medical billing
  • Patient interviewing skills
  • Medical filing
  • Office administration
  • Typing 70 WPM
  • Sterilization procedures
  • Scheduling appointments
  • Active listening
  • Time management
  • Leadership
  • Clerical
  • Supervision
07/2020 to Current
Patient Service Representative Midwest Orthopaedic Consultants Orland Park, IL,
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Checked daily doctor schedules and verified insurance.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Referred patients to appropriate professionals and services.
  • Answered patient questions and fielded complaints.
  • Documented and managed patient information using Unity and Open Dental.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
03/2019 to 12/2019
Delivery Driver Vitalant Denver, CO,
  • Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
  • Operated delivery vehicles 5 days per week, averaging 100 miles on road and 100 customers served.
  • Completed daily pre-trip inspection checklist before first delivery.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Resolved customer complaints and adjusted orders.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Answered customer questions regarding shipments.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Handled merchandise in accordance with product handling standards.
  • Positioned blocks and ties around items to secure cargo during transit.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Navigated and operated 53-foot truck to deliver 250 deliveries per day.
07/2017 to 08/2018
Pharmacy Technician Baptist Health South Florida Doral, FL,
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Dispensed approximately 200 prescriptions daily.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Verified and filled over 200 prescriptions per day in busy pharmacy setting.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Restocked shelves and prepared expired drugs for return.
  • Administered medications as per pharmacist orders.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Communicated with insurance companies for billing purposes.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Entered and processed patient prescriptions in company system.
  • Communicated extensively with patients to provide assistance, support and instructions.
Education and Training
Expected in 06/1994
High School Diploma:
Seneca Valley High School - Harmony, PA
Expected in 12/2018
Associates in Dental : Dental EFDA
Bradford School - Pittsburgh, PA
  • Licensed Operator to drive a standard transmission vehicle - 2019
  • [Area of certification] Training - 2019
  • Certified EFDA, ADA - 2018

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School Attended

  • Seneca Valley High School
  • Bradford School

Job Titles Held:

  • Patient Service Representative
  • Delivery Driver
  • Pharmacy Technician


  • High School Diploma
  • Associates in Dental

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