Hardworking and reliable office assistant with strong ability in multi tasking and handling incoming calls and other communications. Offering , the ability to work well with others and to be thorough and pay attention to detail. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Appointment confirmation
Bookkeeping support
Medical billing
Patient interviewing skills
Medical filing
Office administration
Typing 70 WPM
Sterilization procedures
Scheduling appointments
Active listening
Time management
Leadership
Clerical
Supervision
Experience
07/2020 to Current
Patient Service RepresentativeMidwest Orthopaedic Consultants – Orland Park, IL,
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Checked claims for errors, corrected issues and mailed out promptly.
Checked daily doctor schedules and verified insurance.
Coordinated between patients and healthcare professionals to meet patient needs.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Referred patients to appropriate professionals and services.
Answered patient questions and fielded complaints.
Documented and managed patient information using Unity and Open Dental.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
03/2019 to 12/2019
Delivery DriverVitalant – Denver, CO,
Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
Operated delivery vehicles 5 days per week, averaging 100 miles on road and 100 customers served.
Completed daily pre-trip inspection checklist before first delivery.
Operated manual and mechanical equipment safely to minimize injury and accident risks.
Resolved customer complaints and adjusted orders.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Located and selected merchandise to verify against delivery sheet specifications.
Answered customer questions regarding shipments.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Delivered rush merchandise on tight schedules to meet customer targets.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Handled merchandise in accordance with product handling standards.
Positioned blocks and ties around items to secure cargo during transit.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Directed efficient product loading and checked load balance to prevent on-the-road incidents.
Contacted customers prior to delivery to coordinate delivery times.
Navigated and operated 53-foot truck to deliver 250 deliveries per day.
07/2017 to 08/2018
Pharmacy TechnicianBaptist Health South Florida – Doral, FL,
Calculated dosage, filled prescriptions and prepared prescription labels.
Dispensed approximately 200 prescriptions daily.
Checked medications for content, accuracy and completeness of all drug packaging and labeling.
Verified insurance benefits to refill medications and upheld fantastic customer service standards.
Verified and filled over 200 prescriptions per day in busy pharmacy setting.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
Filled and processed prescriptions, delivering prompt and efficient patient care.
Restocked shelves and prepared expired drugs for return.
Administered medications as per pharmacist orders.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Established and updated patient profiles, including lists of medications and insurance details.
Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Communicated with insurance companies for billing purposes.
Efficiently processed cash register transactions for new and refilled prescription orders.
Delivered quality care to customers through close collaboration with pharmacist.
Created new customer profiles and updated information in pharmacy computer systems.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Entered and processed patient prescriptions in company system.
Communicated extensively with patients to provide assistance, support and instructions.
Education and Training
Expected in 06/1994
High School Diploma: Seneca Valley High School - Harmony, PA GPA:
Expected in 12/2018
Associates in Dental : Dental EFDA Bradford School - Pittsburgh, PA GPA:
Certifications
Licensed Operator to drive a standard transmission vehicle - 2019
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
