patient service representative resume example with 3 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Skills
Medical Billing
Providing Information and Resources
Microsoft Office
Caring and Empathetic
Explaining Policy and Procedures
Helpful and Service-Oriented
Communicating to Patients and Families
Calm and Effective Under Pressure
Quality Standards and Protocols
Registration and Scheduling
Database Search and Data Entry Skills
Organized and Efficient
Documenting and Recording Information
Gathering Information from Patients
Patient Confidentiality and Data Security
Verbal and Written Communication
Multi-Line Telephone Systems
Benefits Explanation
Scheduling Appointments
Bilingual Spanish and English
Medical Filing
Bookkeeping Support
Patient Interviewing Skills
Education and Training
East Aurora High SchoolAurora, IL, Expected in 06/2020 ā āHigh School Diploma: - GPA:
Experience
Dental Care Alliance - Patient Service Representative Bethel, CT, 05/2021 - Current
Developed strong customer relationships to encourage repeat business.
Used proven techniques to de-escalate angry customers during telephone interactions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Set up and activated customer accounts.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Mentored new employees on procedures and policies to maximize team performance.
Upheld quality control policies and procedures to increase customer satisfaction.
Provided helpful assistance by anticipating and responding to needs of patients and family members.
Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Compiled information from patients and caregivers or family members to identify care concerns.
Answered patient questions and fielded complaints to resolve issues.
Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
Referred patients to appropriate professionals and services.
Scheduled patient appointments and procedures.
Registered patients by verifying records to update computer system and patient charts.
Verified patients' insurance and payment methods during admissions or check-in processes.
Ran credit card batches and balanced deposits on daily basis.
Coordinated with patients and healthcare professionals to meet patient needs.
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