patient service representative resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized Patient Service Representative with four years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of Urology and commitment to patient happiness. Friendly and organized with background pulling and filing charts, handling bookkeeping and coordinating lab results. Advanced communication, planning and conflict resolution skills. Works well with representatives of multiple departments and organizations to assist patients.
Skills
Interpreting Physician Orders
Chart Pulling
Appointment Scheduling
Scheduling
HIPAA Compliance
Patient Assistance
Insurance Knowledge
Appointment Setting
Patient Information Verification
Patient Checkout Procedures
Payment Collection
Spreadsheets
Directing Callers
Medical Records Maintenance
Work History
04/2017 to CurrentPatient Service RepresentativeMount Sinai Medical Center | Secaucus, NJ,
Used Epic to schedule appointments.
Took copayments and compiled daily financial records.
Compiled and reviewed medical charts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Completed training to ensure compliance with relevant HIPPA regulations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked with Urology patients to understand needs and provide excellent service.
Used coordination and planning skills to achieve results according to schedule.
Led projects and analyzed data to identify opportunities for improvement.
Mastering Urology medical terminology and medical procedure terminology
Knowledge of insurance, and needed prior authorizations of certain medications and procedures.
08/2015 to 04/2017Teller First Horizon National Corp. | Smyrna, GA,
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Maintained balancing record with 100% rate of accuracy.
Identified sales opportunities and referred customers to branch partners in financial services.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Created strategies to develop and expand sales of services to existing customer.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Promoted products or services to each customer to consistently achieve sales targets.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Coordinated daily cash reconciliation in high-volume location.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Executed wire transfers, stop payments and account transfers.
Handled various accounting transactions.
Processed exchange and foreign currency.
Maintained teller drawer to perform bank transactions.
08/2014 to 08/2015ServerCountry Meadows Retirement Communities | Mechanicsburg, PA,
Supervised restocking of chips and soups for lunch and dinner service.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Kept register accurate through correct billing, payment processing and cash management practices.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
Education
Expected in to to No Degree | Surgical TechnologyUW Milwaukee, Milwaukee, WI, GPA:
Expected in 05/2005 to to High School Diploma | Waterford Union High School , Waterford WI , GPA:
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