Organized Patient Service Representative with four years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of Urology and commitment to patient happiness. Friendly and organized with background pulling and filing charts, handling bookkeeping and coordinating lab results. Advanced communication, planning and conflict resolution skills. Works well with representatives of multiple departments and organizations to assist patients.
Skills
Interpreting Physician Orders
Chart Pulling
Appointment Scheduling
Scheduling
HIPAA Compliance
Patient Assistance
Insurance Knowledge
Appointment Setting
Patient Information Verification
Patient Checkout Procedures
Payment Collection
Spreadsheets
Directing Callers
Medical Records Maintenance
Work History
Patient Service Representative, 04/2017 - Current Mount Sinai Medical Center – Secaucus, NJ,
Used Epic to schedule appointments.
Took copayments and compiled daily financial records.
Compiled and reviewed medical charts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Completed training to ensure compliance with relevant HIPPA regulations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked with Urology patients to understand needs and provide excellent service.
Used coordination and planning skills to achieve results according to schedule.
Led projects and analyzed data to identify opportunities for improvement.
Mastering Urology medical terminology and medical procedure terminology
Knowledge of insurance, and needed prior authorizations of certain medications and procedures.
Teller , 08/2015 - 04/2017 First Horizon National Corp. – Smyrna, GA,
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Maintained balancing record with 100% rate of accuracy.
Identified sales opportunities and referred customers to branch partners in financial services.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Created strategies to develop and expand sales of services to existing customer.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Promoted products or services to each customer to consistently achieve sales targets.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Coordinated daily cash reconciliation in high-volume location.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Executed wire transfers, stop payments and account transfers.
Handled various accounting transactions.
Processed exchange and foreign currency.
Maintained teller drawer to perform bank transactions.
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