Patient Service Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of various roles and job duties obtained through training in providing quality care and customer service. Motivated to learn, grow and excel in the healthcare industry.

  • Persistent
  • Consistent
  • Responsible
  • Efficient
  • Computer Literate
  • Reliable
  • Assistant Coach
  • Customer Service
  • Time Management
  • Organized
Work History
08/2020 to Current
Patient Service Representative Palmetto Health Easley, SC,
  • Took copayments and compiled daily financial records.
  • Used Epic to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional service.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
10/2015 to 07/2020
Associate Brailsford & Dunlavey Inc San Francisco, CA,
  • Mentored and coached other team members to meet dailygoals.
  • Managed customer relations and customer service through daily communication and interaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Educated new hires on company policies and procedures.
06/2015 to 10/2017
CNA Therapy Management Corporation Dallas, TX,
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Charge Nurse informed of changes.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for average of 10 patients per 8 hour shift in SNF Rehabfacility, delivering high-quality, efficient support to meet all needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Cared for clients with various diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
06/2013 to 08/2017
Claims Assistant Berkshire Hathaway Homestate Companies Denver, CO,
  • Prepared files, letters and notices.
  • Logged, allocated and managed claims.
  • Communicated effectively with staff, including members of operations, finance and clinical departments.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Processed invoices each week and mailed documentation to clients.
  • Acted as claims assistant subject matter expert, answering internal and external questions and inquiries.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Handled day-to-day running of projects and various tasks, ensuring high levels of productivity and progression.
Expected in
GPA: 4.0
Expected in 05/2020
Bachelor of Science: Gerontology
  • Member of Sigma Phi Omega
  • Graduated summa cum laude
  • Graduated with 3.9 GPA
  • Interned with LifeSTEPS
  • Volunteered with AARP, Sacramento
Expected in 05/2017
Associate of Science: Social Sciences
Sierra College - Rocklin, CA

GPA: 3.64

  • Member of Phi Theta Kappa
  • Member of Sierra College Honor Society
  • CNA - 2015
Expected in 06/2011
High School Diploma:
Whitney High School - Rocklin, CA
Career Objective My personal objective is to learn other responsibilities while working hard and serving people. Personal Profile I am a person of responsibility. I am a person of persistence. It is a pleasure to serve people every day. I became a Shift Manager after a year at McDonald’s, a Claims Assistant for three and a half years and a caregiver and CNA for 2 years. I have also worked at In N Out for 4.8 years. I also volunteered at Sutter Medical Center, Sacramento in the Cardiovascular Intensive Care Unit. In addition, my senior year at California State University, Sacramento in the Gerontology Program, I interned with LifeSTEPS that helps serve the older adults of lower socioeconomic status in Sacramento. My motivation in the workplace is to please the clients as they are number one priority. Presently, I am working at OhioHealth Primary Care Patient Service Representative. On a personal level, I have been an Assistant Coach for the Rocklin Girls Competitive Soccer team, therefore I know what it is like to be a leader and coach others. I am a reliable person, being that I have to be counted on in any situation.
Additional Information
  • Primary Functional Expertise Serve My various roles include responsibilities which are to cater to what each person wants and needs Manage Tasks At McDonald’s, I was in charge of the employees positions in which they are to do for the day At Intercare, I was to ensure that tasks are being done properly, efficiently and done with satisfactory to the clients At Eskaton, I was responsible for taking care of elders to ensure their quality of life At In N Out, it is my responsibility to serve the customer with great quality food while making sure the customer receives the best possible service At Sutter Medical Center, Sacramento, I assist the medical staff and patients in the CVSICU At LifeSTEPS, assist older adults obtain services and resources as well as assist with action plan for Health Coach Program OhioHealth Patient Service Representative manage incoming calls to Primary Care Providers offices Secondary Functional Expertise Ability to Multi-Task Such as order taking, product distribution, time management, and communicating to others things that I need Customer Service Number One priority is to serve the customers with the best quality of satisfaction, ensuring that they are served with friendliness and care Fast Pace, High Pressure Situations I am required to work in a fast-paced environment, due to the high volume of tasks. As a result, I have to be quick and efficient in order to get the what is required done promptly and on time I have assisted the residents with their activities of daily living while ensuring residents quality of life

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Resume Overview

School Attended
  • Sierra College
  • Whitney High School
Job Titles Held:
  • Patient Service Representative
  • Associate
  • CNA
  • Claims Assistant
  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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