Patient Service Representative resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
DATA ENTRY (Less than 1 year)
EXCEL (Less than 1 year)
MICROSOFT EXCEL (Less than 1 year)
MICROSOFT WORD (10+ years)
WORD (Less than 1 year)
Microsoft word
Quick and effective decision
Microsoft excel making
Data entry
Adaptable/flexible
High stress tolerance
Attention to detail, Organizational skills
Balance, Phone Systems
Basic, Public Relations
Benefits, Quality
Call Center, Quick
Cash handling, Reception
Charts, Receptionist
CPR, Recording
Excellent customer service, Research
Customer Service, Scheduling
Customer Care, Answering phones
Customer Support, Telephone
DATA ENTRY, Phones
Fast, Answer phones
Faxes
Filing
Focus
Front Office
Insurance
Inventory
Medical Billing
Medical Terminology
Microsoft excel
EXCEL
Office
WORD
MICROSOFT WORD
Multi-tasking
Negotiation
Experience
10/XXX to CurrentPatient Service RepresentativePediatric Home Service | Milwaukee, WI,
Manages all front office functions including patient relations, check-in/check-out, scheduling, insurance verification, and answering phones.
Ensures patients are kept informed and maintains pleasant lobby setting.
Manages filing and compiling medical records and patient information.
Assists with explanation of benefits and collecting and recording co-pays (cash and/or charge) including completing a daily balance checklist.
Follow HIPAA guidelines and Privacy standards.
Answer phones in a timely and professional manner.
Collect co-pays and outstanding balances.
Maintain patients’ charts with the appropriate data entry, insurance information and organization as well as demographic entry into the computer system.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Checked daily doctor schedules and verified insurance.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Answered patient questions and fielded complaints.
Ran credit card batches and balanced deposits on daily basis.
Coordinated between patients and healthcare professionals to meet patient needs.
Recognized by management for providing exceptional customer service.
10/2015 to 03/XXXCUSTOMER SERVICE REPRESENTATIVEUnitedhealth Group Inc. | Kalamazoo, MI,
Providing excellent customer service to all accounts.
Answer incoming calls in a professional, knowledgeable manner.
Engage in a fast-paced environment and utilize exceptional negotiation skill to collect payments.
Exceed in all performance goals each month while using proper call control techniques to meet department standards.
Document all calls accurately.
Multi-tasking on multiple platforms simultaneously.
Maintained customer accounts and accurately update customers information,.
Ensure all actions complied with federal and state regulatory requirements.
Research and problem solve to determine appropriate solutions and follow ups for customers.
Resolve customer complaints, independent, with minimal management involvement.
Assessed customer needs and upsold products and services to maximize sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Documented conversations with customers to track requests, problems and solutions.
Educated customers on special pricing opportunities and company offerings.
Evaluated customer account information to assess current issues and determine potential solutions.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Reviewed account and service histories to identify trends and issues.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Consulted with customers to determine best methods to resolve service and billing issues.
Delivered service and support to each customer, paving way for future business opportunities.
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