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Patient Service Representative Resume Example

Resume Score: 80%

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PATIENT SERVICE REPRESENTATIVE
Summary
Skills
  • DATA ENTRY (Less than 1 year)
  • EXCEL (Less than 1 year)
  • MICROSOFT EXCEL (Less than 1 year)
  • MICROSOFT WORD (10+ years)
  • WORD (Less than 1 year)
  • Microsoft word
  • Quick and effective decision
  • Microsoft excel making
  • Data entry
  • Adaptable/flexible
  • High stress tolerance
  • Attention to detail, Organizational skills
  • Balance, Phone Systems
  • Basic, Public Relations
  • Benefits, Quality
  • Call Center, Quick
  • Cash handling, Reception
  • Charts, Receptionist
  • CPR, Recording
  • Excellent customer service, Research
  • Customer Service, Scheduling
  • Customer Care, Answering phones
  • Customer Support, Telephone
  • DATA ENTRY, Phones
  • Fast, Answer phones
  • Faxes
  • Filing
  • Focus
  • Front Office
  • Insurance
  • Inventory
  • Medical Billing
  • Medical Terminology
  • Microsoft excel
  • EXCEL
  • Office
  • WORD
  • MICROSOFT WORD
  • Multi-tasking
  • Negotiation
Experience
Company Name | City, StatePatient Service Representative10/2019 - Current
  • Manages all front office functions including patient relations, check-in/check-out, scheduling, insurance verification, and answering phones.
  • Ensures patients are kept informed and maintains pleasant lobby setting.
  • Manages filing and compiling medical records and patient information.
  • Assists with explanation of benefits and collecting and recording co-pays (cash and/or charge) including completing a daily balance checklist.
  • Follow HIPAA guidelines and Privacy standards.
  • Answer phones in a timely and professional manner.
  • Collect co-pays and outstanding balances.
  • Maintain patients' charts with the appropriate data entry, insurance information and organization as well as demographic entry into the computer system.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Answered patient questions and fielded complaints.
  • Ran credit card batches and balanced deposits on daily basis.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Recognized by management for providing exceptional customer service.
Company Name | City, StateCUSTOMER SERVICE REPRESENTATIVE10/2015 - 03/2019
  • Providing excellent customer service to all accounts.
  • Answer incoming calls in a professional, knowledgeable manner.
  • Engage in a fast-paced environment and utilize exceptional negotiation skill to collect payments.
  • Exceed in all performance goals each month while using proper call control techniques to meet department standards.
  • Document all calls accurately.
  • Multi-tasking on multiple platforms simultaneously.
  • Maintained customer accounts and accurately update customers information,.
  • Ensure all actions complied with federal and state regulatory requirements.
  • Research and problem solve to determine appropriate solutions and follow ups for customers.
  • Resolve customer complaints, independent, with minimal management involvement.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Company Name | City, StateDEDICATED BABY GEAR CONSULTANT11/2010 - 10/2015
  • Trained and developed new hires to assist guest with finding all baby items and run a register.
  • Aid in maintaining a clean, customer friendly environment in the store.
  • Answer multi-line phones to assist customer with all questions and to check inventory for specific items.
  • Managed, updated and filed all paperwork for customers baby registries.
Company Name | City, StateRECEPTIONIST01/2010 - 12/2011
  • Managed reception area, including greeting visitors and respond to telephone and in person request for information.
  • Handled all media and public relations inquires.
  • Made copies, sent faxes and handle all incoming and outgoing correspondence.
  • Scheduled meeting and keep staff up to date with all appointments using goggle calendars.
Education and Training
High school
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Resume Overview

Job Titles Held:

  • Patient Service Representative
  • CUSTOMER SERVICE REPRESENTATIVE
  • DEDICATED BABY GEAR CONSULTANT
  • RECEPTIONIST

Degrees

  • High school

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