Patient Service Representative Resume Example
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PATIENT SERVICE REPRESENTATIVE
Summary
Skills
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|
Experience
Pediatric Home Service | Milwaukee , WIPatient Service Representative10/2019 - Current
- Manages all front office functions including patient relations, check-in/check-out, scheduling, insurance verification, and answering phones.
- Ensures patients are kept informed and maintains pleasant lobby setting.
- Manages filing and compiling medical records and patient information.
- Assists with explanation of benefits and collecting and recording co-pays (cash and/or charge) including completing a daily balance checklist.
- Follow HIPAA guidelines and Privacy standards.
- Answer phones in a timely and professional manner.
- Collect co-pays and outstanding balances.
- Maintain patients' charts with the appropriate data entry, insurance information and organization as well as demographic entry into the computer system.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Checked daily doctor schedules and verified insurance.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Answered patient questions and fielded complaints.
- Ran credit card batches and balanced deposits on daily basis.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Recognized by management for providing exceptional customer service.
Unitedhealth Group Inc. | Kalamazoo , MICUSTOMER SERVICE REPRESENTATIVE10/2015 - 03/2019
- Providing excellent customer service to all accounts.
- Answer incoming calls in a professional, knowledgeable manner.
- Engage in a fast-paced environment and utilize exceptional negotiation skill to collect payments.
- Exceed in all performance goals each month while using proper call control techniques to meet department standards.
- Document all calls accurately.
- Multi-tasking on multiple platforms simultaneously.
- Maintained customer accounts and accurately update customers information,.
- Ensure all actions complied with federal and state regulatory requirements.
- Research and problem solve to determine appropriate solutions and follow ups for customers.
- Resolve customer complaints, independent, with minimal management involvement.
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Reviewed account and service histories to identify trends and issues.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Delivered service and support to each customer, paving way for future business opportunities.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Methodist Hospital For Surgery | Turlock , CADEDICATED BABY GEAR CONSULTANT11/2010 - 10/2015
- Trained and developed new hires to assist guest with finding all baby items and run a register.
- Aid in maintaining a clean, customer friendly environment in the store.
- Answer multi-line phones to assist customer with all questions and to check inventory for specific items.
- Managed, updated and filed all paperwork for customers baby registries.
FAITH CAPITAL FUNDING | City , STATERECEPTIONIST01/2010 - 12/2011
- Managed reception area, including greeting visitors and respond to telephone and in person request for information.
- Handled all media and public relations inquires.
- Made copies, sent faxes and handle all incoming and outgoing correspondence.
- Scheduled meeting and keep staff up to date with all appointments using goggle calendars.
Education and Training
High school
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Resume Overview
Job Titles Held:
- Patient Service Representative
- CUSTOMER SERVICE REPRESENTATIVE
- DEDICATED BABY GEAR CONSULTANT
- RECEPTIONIST
Degrees
- High school
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