Patient Service Representative resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • DATA ENTRY (Less than 1 year)
  • EXCEL (Less than 1 year)
  • MICROSOFT EXCEL (Less than 1 year)
  • MICROSOFT WORD (10+ years)
  • WORD (Less than 1 year)
  • Microsoft word
  • Quick and effective decision
  • Microsoft excel making
  • Data entry
  • Adaptable/flexible
  • High stress tolerance
  • Attention to detail, Organizational skills
  • Balance, Phone Systems
  • Basic, Public Relations
  • Benefits, Quality
  • Call Center, Quick
  • Cash handling, Reception
  • Charts, Receptionist
  • CPR, Recording
  • Excellent customer service, Research
  • Customer Service, Scheduling
  • Customer Care, Answering phones
  • Customer Support, Telephone
  • DATA ENTRY, Phones
  • Fast, Answer phones
  • Faxes
  • Filing
  • Focus
  • Front Office
  • Insurance
  • Inventory
  • Medical Billing
  • Medical Terminology
  • Microsoft excel
  • Office
  • WORD
  • Multi-tasking
  • Negotiation
10/XXX to Current Patient Service Representative Pediatric Home Service | Milwaukee, WI,
  • Manages all front office functions including patient relations, check-in/check-out, scheduling, insurance verification, and answering phones.
  • Ensures patients are kept informed and maintains pleasant lobby setting.
  • Manages filing and compiling medical records and patient information.
  • Assists with explanation of benefits and collecting and recording co-pays (cash and/or charge) including completing a daily balance checklist.
  • Follow HIPAA guidelines and Privacy standards.
  • Answer phones in a timely and professional manner.
  • Collect co-pays and outstanding balances.
  • Maintain patients’ charts with the appropriate data entry, insurance information and organization as well as demographic entry into the computer system.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Answered patient questions and fielded complaints.
  • Ran credit card batches and balanced deposits on daily basis.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Recognized by management for providing exceptional customer service.
10/2015 to 03/XXX CUSTOMER SERVICE REPRESENTATIVE Unitedhealth Group Inc. | Kalamazoo, MI,
  • Providing excellent customer service to all accounts.
  • Answer incoming calls in a professional, knowledgeable manner.
  • Engage in a fast-paced environment and utilize exceptional negotiation skill to collect payments.
  • Exceed in all performance goals each month while using proper call control techniques to meet department standards.
  • Document all calls accurately.
  • Multi-tasking on multiple platforms simultaneously.
  • Maintained customer accounts and accurately update customers information,.
  • Ensure all actions complied with federal and state regulatory requirements.
  • Research and problem solve to determine appropriate solutions and follow ups for customers.
  • Resolve customer complaints, independent, with minimal management involvement.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
11/2010 to 10/2015 DEDICATED BABY GEAR CONSULTANT Methodist Hospital For Surgery | Turlock, CA,
  • Trained and developed new hires to assist guest with finding all baby items and run a register.
  • Aid in maintaining a clean, customer friendly environment in the store.
  • Answer multi-line phones to assist customer with all questions and to check inventory for specific items.
  • Managed, updated and filed all paperwork for customers baby registries.
  • Managed reception area, including greeting visitors and respond to telephone and in person request for information.
  • Handled all media and public relations inquires.
  • Made copies, sent faxes and handle all incoming and outgoing correspondence.
  • Scheduled meeting and keep staff up to date with all appointments using goggle calendars.
Education and Training
Expected in High school | , , GPA:

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  • High school

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