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Patient Service Representative Resume Example

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PATIENT SERVICE REPRESENTATIVE
Summary

Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality.

Skills
  • Appointment confirmation
  • Recording histories
  • Scheduling appointments
  • Office administration
  • Relationship building
  • Customer service
  • MS Office
  • Team building
  • Basic math
  • Training & Development
  • People skills
  • Active listening
  • PPE use
Experience
Company Name | City, StatePatient Service Representative04/2018 - Current
  • Scheduled patient appointment and procedures through Epic systems.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Checked daily doctor schedules and verified insurance.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Ran credit card batches and balanced deposits on daily basis.
  • Answered patient questions and fielded complaints.
  • Referred patients to appropriate professionals and services.
  • Documented and managed patient information using Epic.
  • Handled all delegated tasks, including answering incoming telephone calls from patients and completed tasks on daily worklists.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our clinic operations. Partnership Council representative from March 2019 to present. Selected as Partnership Chair in January 2021.
  • Answered 50-70 calls per day to assist with patient questions and concerns.
  • Provided consultations for patients in regards to Healthcare Power of Attorney and Living Will. Selected as Advanced Care Planning Facilitator in 2019.
Company Name | City, StatePatient Care Coordinator11/2015 - 04/2018
  • Facilitated daily interaction between patients and dental staff, helped coordinate special events for patients and families and providing educational materials and emotional guidance.
  • Established strong work network by building a professional relationship with the provider and fellow employees.
  • Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving dental protocols and guidelines.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Scheduled evaluations and procedures for patients.
  • Developed and cultivated professional relationships with patients and staff.
  • Administered treatment information to patients, explaining insurance details in easy-to-understand terms.
  • Improved patient outcomes through value-added services.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Worked closely with the doctor to maintain day-to-day operations.
  • Delivered income records, balance sheets and AR/AP documents to the doctor to keep him informed of all potential financial issues.
  • Participated in monthly staff meetings with the provider and staff to discuss census information, financial information, marketing ideas and ways to build and grow the dental practice
  • Communicated with patients with compassion while keeping medical information private.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Company Name | City, StateAccountant Clerk11/2012 - 03/2015
  • Reconciled all expenses and accounts, including company credit cards and expense accounts.
  • Detailed financial data for management and owners.
  • Collaborated internally with team members and employees across multiple departments and accounting to ensure consistent circulation and billing data.
  • Assessed data and information to check entries, calculations and billing for accuracy.
  • Monitored open accounts and pursued payments to control account balances.
  • Evaluated financial statements and computed ratios to determine performance of different operational divisions.
  • Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
  • Researched financial data and trends to coordinate monthly, quarterly and yearly budget planning.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Balanced reports and batch summaries to submit for approval.
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
  • Processed all payroll entries and reports for 80-100 employees.
  • Monitored accounts payable and receivable statuses and delegated related tasks.
  • Evaluated expense reports for accuracy and adherence to company policies.
  • Investigated and resolved discrepancies in monthly bank accounts.
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
  • Reviewed general ledger entries for accuracy and completeness.
  • Prepared payroll reports and examined payroll register to detect errors and improve accounting accuracy.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Coded invoices and other records to maintain organized and accurate records.
  • Tracked employee time and attendance for payroll.
  • Communicated with General Manager about discrepancies and devised plans to reconcile financial issues.
  • Coordinated timely payments from vendors, clients and account holders.
  • Managed recurring HR processes such as new hire paperwork and on boarding.
Education and Training
Shiloh High School | CityHigh School Diploma05/1999
Activities and Honors

Advanced Care Planning Facilitator (2019-present)

Partnership Council Representative (2019-present)

Partnership Council Chair (2021-present)

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Resume Overview

School Attended

  • Shiloh High School

Job Titles Held:

  • Patient Service Representative
  • Patient Care Coordinator
  • Accountant Clerk

Degrees

  • High School Diploma

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