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Patient Service Representative Resume Example

Resume Score: 90%

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PATIENT SERVICE REPRESENTATIVE
Summary

Receptionist/Patient Service Representative who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Experienced at registering patients, scheduling appointments and recording and filing patient medical records. Strong attention to detail and extensive knowledge of medical terminology. Flexible and hardworking with the drive to succeed. Talented and focused professional with more than [Number] years of expertise performing successfully in fast-paced environments. Looking for a [Job Title] position with [Name of Organization]. Goal-driven Receptionist with strong background managing busy reception areas and multi-line telephone systems. Security-conscious with a flexible and resourceful approach. Talented Receptionist driven to improve productivity and customer relations with attention to detail and a professional demeanor. Versatile Receptionist with [Number]-year background in [type] settings. Familiar with security, service and clerical standards. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.

Skills


  • Electronic Medical Record (EMR) software experience
  • Proficient in EPIC, IDX, NextGen, & Athena
  • HIPAA understanding and compliance
  • Patient-focused care
  • Medical terminology
  • Schedule management
  • Type [X] WPM
  • Telephone Skills
  • Internet Research
Skill Highlights
  • Patient-focused care
  • Medical terminology
  • Schedule management
  • Microsoft Office
  • Listening skills
  • Meticulous attention to detail
  • Professional and mature
  • Proofreading
  • Multitasking and prioritization
  • Tech-savvy
  • 85 wpm
  • Electronic Medical Record (EMR) software
  • Experienced in EPIC, IDX, NextGen, & Athena
  • HIPAA compliance​
  • Technical expertise
  • Strong work ethic
  • Good written communication
  • Exercises good judgment
  • Dedicated team player
Accomplishments
  • Assisted in implementation of new software system that resulted in improved patient care.
  • Managed daily schedules for up to 12 providers at once.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Routinely helped as many as 100 patients each day in a high-volume medical office.
Experience
Patient Service Representative
August 2015 to Current
Saint Francis Health System - Tulsa, OK
  • Managed incoming and outgoing calls for busy medical office.
  • Scheduled patient appointments. 
  • Completed registration quickly and cordially for all new patients.
  • Confirmed patient information, collected copays and verified insurance. 
  • Consistently informed patients of their financial responsibilities prior to services being rendered.
  • Recorded and filed patient data and medical records.
  • Wrote clear and detailed clinical phone messages for physicians. 
  • Prepared prescription refill requests on behalf of the physician.
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Received and distributed faxes and mail in a timely manner.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. 
Patient Service Representative
November 2014 to July 2015
Bon Secours Health System - Richmond, VA
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Provided administrative support for ten physicians.
  • Completed registration quickly and cordially for all new patients.
  • Confirmed patient information, collected copays and verified insurance. 
  • Consistently informed patients of their financial responsibilities prior to services being rendered.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. 
Cashier
September 2014 to December 2014
Goodwill Industries - Richmond, VA
  • Assessed customer needs and responded to questions.
  • Maintained documentation for returned merchandise.
  • Rotated stock to maintain freshness.
  • Operated cash register with proficiency. 
  • Provided professional and courteous service at all times.
Patient Service Representative
October 2012 to August 2014
Saint Francis Health System - Tulsa, OK
  • Managed incoming and outgoing calls for busy medical office.
  • Scheduled patient appointments. 
  • Completed registration quickly and cordially for all new patients.
  • Confirmed patient information, collected copays and verified insurance. 
  • Consistently informed patients of their financial responsibilities prior to services being rendered.
  • Recorded and filed patient data and medical records.
  • Wrote clear and detailed clinical phone messages for physicians. 
  • Prepared prescription refill requests on behalf of the physician.
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. 
Cashier
June 2011 to October 2012
Wal-Mart - Tulsa, OK
  • Worked with customer service to resolve issues.
  • Assessed customer needs and responded to questions.
  • Issued receipts for purchases and gifts.
  • Operated cash register with proficiency. 
  • Provided professional and courteous service at all times. 
Education
High School Diploma : 2010Riverfield Country Day School - Tulsa, OK, United States
Tulsa Community College - Tulsa, OK, United States
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Saint Francis Health System
  • Bon Secours Health System
  • Goodwill Industries
  • Wal-Mart

School Attended

  • Riverfield Country Day School
  • Tulsa Community College

Job Titles Held:

  • Patient Service Representative
  • Cashier

Degrees

  • High School Diploma : 2010

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