Patient Service Representative Resume Example

Receptionist/Patient Service Representative who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Experienced at registering patients, scheduling appointments and recording and filing patient medical records. Strong attention to detail and extensive knowledge of medical terminology. Flexible and hardworking with the drive to succeed. Talented and focused professional with more than [Number] years of expertise performing successfully in fast-paced environments. Looking for a [Job Title] position with [Name of Organization]. Goal-driven Receptionist with strong background managing busy reception areas and multi-line telephone systems. Security-conscious with a flexible and resourceful approach. Talented Receptionist driven to improve productivity and customer relations with attention to detail and a professional demeanor. Versatile Receptionist with [Number]-year background in [type] settings. Familiar with security, service and clerical standards. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.

• Electronic Medical Record (EMR) software experience
• Proficient in EPIC, IDX, NextGen, & Athena
• HIPAA understanding and compliance
• Patient-focused care
• Medical terminology
• Schedule management
• Type [X] WPM
• Telephone Skills
• Internet Research

• Assisted in implementation of new software system that resulted in improved patient care.

• Managed daily schedules for up to 12 providers at once.

• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

• Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

• Routinely helped as many as 100 patients each day in a high-volume medical office.