patient service representative resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Organized and motivated, eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

  • Communicating to Patients and Families
  • Outbound Calling
  • Patient Confidentiality and Data Security
  • Complaint Investigation
  • Schedule Coordination
  • Microsoft Office
  • Attention to Detail
  • Billing Issue Resolution and Support
  • Appointment Confirmation
  • Health Information Access Management
  • Safety Monitoring
  • Clerical and Filing Support
  • Verbal and Written Communication
  • Forms and Spreadsheet Creation
  • Helpful and Service-Oriented
  • Insurance Forms Processing
  • Medical Filing
  • Delinquent Account Monitoring
  • Caring and Empathetic
  • Counseling and Guidance
  • Conflict Resolution
  • Technical Troubleshooting
  • Registration and Scheduling
  • Medical Services Administration
  • Medical Terminology
  • Collections Management
  • Claims Handling and Coverage Verification
  • Records Management
  • Database Search and Data Entry Skills
  • Quality Standards and Protocols
  • Punctual and Hardworking
  • Routing Lab Results
  • Gathering Information from Patients
  • Benefits Explanation
  • Patient Registration
  • Documenting and Recording Information
  • Insurance Authorizations
  • Patient Interviewing Skills
  • Calm and Effective Under Pressure
  • Word Processing
  • Administrative and Office Support
  • Comfort with Technology and Databases
  • Multi-Line Telephone Systems
  • Medical History Documentation
  • Medical Billing
  • Office Administration
  • Scheduling Appointments
  • Legal Correspondence
  • Relationship Building
  • Daily Docket Reports
  • Travel and Event Coordination
  • Legal Research
  • Filing System Organization
  • Report Writing
  • Order and Request Filing
  • Legal Research and Writing
  • Office Management
  • Database Management
  • Calendar Management
  • Trial Preparation Assistance
  • Document Management
  • MS Office Proficient
  • Database Searching
  • Troubleshooting Complex Problems
Patient Service Representative, 02/2020 to Current
Williamsburg Physical TherapyChicago, IL,
  • Documented and managed patient information in computer system.
  • Answered patient questions and fielded complaints to resolve issues.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Referred patients to appropriate professionals and services.
  • Ran credit card batches and balanced deposits on daily basis.
  • Provided consultations for patients about rights and services.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Checked daily doctor schedules and verified insurance.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Scheduled patient appointment and procedures.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Helped protect providers and facility from legal liabilities by proactively assessing risks.
  • Trained facility volunteers on guest relations procedures and patients' rights.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Scheduled appointments for patients via phone and in person.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Administered rapid tests for flu and strep to help clinical staff assess conditions.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Answered appointment calls to streamline office operations.
  • Supervised both clinical and administrative duties in medical office setting.
  • Assisted back office patient processes to reduce office wait times.
  • Communicated with patients by phone and via written correspondence.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Medical Office Assistant, 04/2016 to 02/2020
Gw Medical Faculty AssociatesReston, VA,
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Communicated with patients to gather intake data and verify chart information.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Updated patient financial information to promote accurate record keeping.
  • Helped patients complete paperwork and explained processes and procedures.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Registered patients and scheduled appointments.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Called in prescription refills for patients.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Legal Assistant, 09/2012 to 01/2014
Department Of Health And Human ServicesTohatchi, NM,
  • Used computer databases, credit reports and tax and legal filings to locate persons and compile information for investigations.
  • Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
  • Participated in client interviews, observed questioning process and documented information.
  • Completed case research via LexisNexis and Westlaw databases.
  • Handled telephone calls, meeting plans and conference organization requirements.
  • Drafted legal complaints, summons and interrogatories.
  • Enhanced trial proceedings by organizing evidence and scheduling witnesses to optimize case preparation for successful outcomes.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Drafted motions, briefs and other legal documents.
  • Booked travel arrangements for law firm.
Education and Training
High School Diploma: , Expected in 05/2007 to Oak Forest High School - Oak Forest, IL,
: Medical Assisting, Expected in to Robert Morris College - Orland Park, IL,

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Resume Overview

School Attended

  • Oak Forest High School
  • Robert Morris College

Job Titles Held:

  • Patient Service Representative
  • Medical Office Assistant
  • Legal Assistant


  • High School Diploma
  • Some College (No Degree)

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