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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Competent medical administrative professional offering 15 years of experience working with patients. Successful at helping office patients and callers, updating charts and handling bookkeeping needs.

Skills
  • Recording histories
  • Medical filing
  • Medical billing
  • Appointment confirmation
  • Patient interviewing skills
  • Scheduling appointments
  • Patient positioning understanding
  • Information documentation
  • Relationship and team building
  • Government relations knowledge
  • Healthcare billing proficiency
  • Personal and professional integrity
  • Medical transcription expert
  • Patient-oriented
Experience
Patient Service Representative, 06/2016 to 01/2020
Providence Health & ServicesHood River, OR,
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Referred patients to appropriate professionals and services.
  • Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
  • Effectively served as an advisory resource by providing patient/family experience expertise.
  • Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
Pharmacy Technician, 10/2010 to 03/2015
AyaTwin Falls, ID,
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Prepared and submitted claims to insurance companies for payment.
  • Efficiently responded voicemails to promote assistance and service to customers.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Processed prescription transfer requests from competitors.
  • Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Retrieved voicemails to better assist customers.
Pharmacy Technician, 01/2007 to 07/2010
AyaWaterloo, IA,
  • Efficiently responded voicemails to promote assistance and service to customers.
  • Prepared medication labels with item name and quantity.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Ordered medicines daily to ensure compliance with demands and needs.
  • Ensured proper entry and processing of patient prescriptions in company system.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Prepared prescription transfer requests from competitor companies.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Assisted staff members with drug inventory, purchasing, and receiving.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Retrieved voicemails to better assist customers.
  • Restocked shelves and prepared expired drugs for return.
  • Used 8-point check system to verify labeled prescriptions.
  • Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
Pharmacy Technician, 02/2004 to 08/2005
AyaWatertown, SD,
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Used 8-point check system to verify labeled prescriptions.
  • Restocked shelves and prepared expired drugs for return.
  • Administered medications as per pharmacist orders.
Education and Training
High School Diploma: , Expected in 05/2003
Frederick Douglass High School - New Orleans, LA,
GPA:
: Pharmacy Technician , Expected in 02/2004
Bryman College - New Orleans, LA
GPA:

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Resume Overview

School Attended

  • Frederick Douglass High School
  • Bryman College

Job Titles Held:

  • Patient Service Representative
  • Pharmacy Technician
  • Pharmacy Technician
  • Pharmacy Technician

Degrees

  • High School Diploma

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