patient service representative resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Career Overview
Flexible hard worker ready to learn and contribute to team success.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Customer service expert
Telecommunication skills
High customer service standards
Dedicated to process improvement
Strong problem solving ability
Proficient with Microsoft Office Suite
Proficient in customer account software
Accomplishments
Patient Assistance
Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.
Medical Records
Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing systems.
Work Experience
Realtor, 04/2022 to Current Providence Health & Services – Redmond, WA,
Managed real estate transactions from initiation to closing.
Scheduled home viewings with potential buyers.
Maintained current and accurate CRM database of prospective customers.
Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
Generated list of properties to meet specific client needs.
Researched and determined competitive market price.
Represented buyers and sellers in major real estate transactions.
Accompanied buyers during property inspections.
Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
Promoted properties via advertisements, open houses and multiple listing services.
Promoted sales through advertising, open houses and Multiple Listing Services.
Executed marketing efforts via cold calling, postcard mailings and door knocking,
Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
Showed residential properties and explained features, value and benefits of available homes.
Planned and coordinated open house events to move properties.
Coordinated appointments with prospective buyers to showcase houses and plots.
Called or emailed lapsed clients to inquire about continuing needs.
Patient Service Representative, 04/2020 to 11/2022 Saic – Fairfield, NJ,
Coordinated between patients and healthcare professionals
to meet patient needs.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Scheduled patient appointment and procedures with Cerner Software.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Checked daily doctor schedules and verified insurance.
Referred patients to appropriate professionals and services.
Answered patient questions and fielded complaints.
Attended departmental meetings, providing feedback to enhance future performance.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Documented and managed patient information in computer system.
Scheduled patient appointment and procedures.
Coordinated communications between patients, billing personnel and insurance carriers.
Verified policy holder data, including age, contact number and physical address.
Complied with confidentiality regulations in handling customer information.
Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Verified patients had proper insurance coverage prior to procedures or appointment scheduling.
Updated patient and insurance data and input changes into company's computer system.
Handled modification and updating of policies.
Collected payments, processed receipts and informed policyholders of outstanding balances.
Administrative Assistant, 08/2019 to 04/2020 Palmetto Health – Easley, SC,
Planned and executed corporate meetings, lunches and special events for groups of 6+ employees
Coordinated troubleshooting, maintenance and updates for office systems
Tracked and submitted employee time sheets to accounting department for payroll processing
Coordinated daily and weekly schedules and monthly calendar obligations for 4 doctors
Processed financial documents including contracts, expense reports and invoices
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
Set up and maintained physical and electronic filing systems
Patient Scheduler, 02/2018 to 02/2019 Quipt Home Medical – Chicago, IL,
Answered office phones and emails
Checked with doctors for availability
Worked with operating facilities to schedule procedures on behalf of numerous of surgeons
Scheduled new and existing patients as walk-ins or over the phone
Double checked medical record databases
Gathered current medical information and reviewed histories to gather details for surgeons
Distributed treatment and procedural information to patients
Customer Service Representative, 04/2017 to 04/2018 Pnc Financial Services Group, Inc. – Brownsburg, IN,
Guaranteed positive customer experiences and resolved all customer complaints
Managed quality communication, customer support and product representation for each client
Created new processes and systems for increasing customer service satisfaction
Cross-trained and provided back-up for other customer service representatives when needed
Worked under strict deadlines and responded to service requests and emergency call-outs
Teller (part Time), 02/2006 to 04/2008 Northside Hospital – City, STATE,
Balanced daily cash deposits and bank vault inventory with a zero error rate
Trained employees on cash drawer operation
Maintained confidentiality of bank records and client information
Researched and resolved customer issues on personal savings, checking and lines of credit accounts
Established new customer accounts including checking, savings, lines of credit and loans
Processed treasury, tax and loan payments
Examined checks for identification and endorsement
Processed cash withdrawals
Certified Nursing Assistant/ Unit Secretary , 04/2010 to 04/2012 Company Name – City, State,
Maintained a clean, orderly and well-stocked environment.
Exhibited compassionate care and communication with regard to issues of death and dying.
Supported patient mobility needs and transported to appointments.
Comforted patients and provided them with reassurance and encouragement.
Tended to patients with chronic illnesses.
Assisted patients with bathing, grooming and feeding.
Cleaned and organized patients’ living quarters.
Maintained a strong and trusting rapport with patients and all healthcare staff.
Provided patient information to facilitate timely admissions and discharges.
Retrieved physicians’ paperwork, including lab test requests.
Transcribed doctors’ orders, including medication and lab test requests.
Monitored unit supply levels and notified management of ordering needs.
Executed clerical tasks and assisted with all unit duties as directed.
Managed unit call reception and routed calls to correct department.
Served as a receptionist and gave information or directed visitors and parents to appropriate offices.
Maintained all office files, both electronically and through hard copies.
Educational Background
High School Diploma: High School Diploma, Expected in 2004 to Claire High School - Saint Petersburg, FL GPA:
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