patient service representative resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. The prime objective of customer service is to identify queries of customers, interact with customers, answer the queries of customers, resolve service issues, enhance customer experience and foster relationships, improve credibility and create customer loyalty.

  • Patient interviewing skills
  • Appointment confirmation
  • Recording histories
  • Medical filing
  • Medical billing
  • Scheduling appointments
  • People skills
  • Working collaboratively
  • Problem resolution
  • Flexible
  • Relationship building
  • Answer client questions and concerns
  • Show effective and positive interaction with staff and clients alike
  • Relay important information to doctors as issues arise with scheduling conflicts.
  • Maintained a positive attitude when faced with unpleasant clients and servers.
  • Goal oriented, possessing a proven record of meeting and exceeding established goals
  • Use time efficiently to complete trainings
  • Planned daily tasks, phone calls, and checking in/out to be completed in an allotted timeframe.
04/2019 to Current
Patient Service Representative The University Of Kansas Hospital Rainbow, TX,
  • Run statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Educate patients and families on treatments, procedures, medications, continuing care and community resources.
  • Coordinate between patients and healthcare professionals to meet patient needs.
  • Schedule and confirm patient appointments with patients and healthcare professionals.
  • Access patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Check daily doctor schedules and verified insurance.
  • Run credit card batches and balanced deposits on a daily basis.
  • Answer patient questions and fielded complaints.
  • Exceed customer satisfaction by finding creative solutions to problems.
  • Microsoft Office proficiency.
  • Excel spreadsheets.
  • Time management.
  • Professional and mature.
  • Dedicated team player.
  • Strong interpersonal skills
  • Patient focused care
  • Medical Terminology
  • Completes registration quickly and cordially for all new and existing patients
  • Greet patients with positive attitude and collect all new/changed information
  • Answer patients on wait times, doctor changes, and details of their appointment.
  • Scan in all paperwork for that day.
02/2018 to 03/2019
Courier Access Healthcare Physicians, Llc Lecanto, FL,
  • Responsible for picking up and uploading files from local law offices
  • Responsible for making certain servers receive files to serve and send and clock affidavits in a timely manner
  • Communicate with servers to ensure work was processed and returned in a timely fashion
  • Complete a series of daily tasks, as well as help others complete their tasks when needed
  • Use precision and efficiency to recognize and correct mistakes made by servers on affidavits
  • Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
  • Used strong time management skills to coordinate parcels for prompt delivery.
  • Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
  • Communicated with all partners, including dispatchers, upper management and colleagues.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
02/2013 to 12/2017
Veterinary Assistant County Of Ventura Ventura, CA,
  • Motivation is derived from helping others, co-workers, and clients alike
  • Goal oriented, possessing a proven record of meeting and exceeding established goals
  • Exceptional communication skills and people skills allowing effective and positive interaction with staff and clients alike
  • Proactive in adapting to the ever changing working environment, rapid learning of information and processes that are job related and necessary for long term retention
  • Venipuncture and IV catheter placement
  • Canine and feline restraint
  • Administering Subcutaneous, Intramuscular and intravenous injection
  • Obtaining and recording proper notes
  • Client education
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Interacted with clients regarding animal health, education on treatment protocols and general procedures.
  • Educated clients and public on animal health, treatment protocols and general procedures.
Education and Training
Expected in 06/2013 to to
High School Diploma:
Irmo High School - Columbia, SC
Expected in to to
Midlands Technical College - West Columbia, SC

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Resume Overview

School Attended

  • Irmo High School
  • Midlands Technical College

Job Titles Held:

  • Patient Service Representative
  • Courier
  • Veterinary Assistant


  • High School Diploma
  • Some College (No Degree)

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