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Patient Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. I offer 17 years of experience working with medical patients. Committed to customer service, verifying insurance and helping the team succeed.

Skills
  • MS Office
  • Customer service
  • Communication
  • People skills
  • McKesson Paragon
  • Change Healthcare
  • Meditech
  • Patient interviewing skills
  • Rightfax
Experience
Patient Service Representative, 04/2020 to Current
Radnet Santa Clara, CA,
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Documented and managed patient information in computer system.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Answered over 100+ telephone calls per day to schedule appointments, direct phone calls to appropriate departments and answer patient questions.
  • Announce codes in emergency situations.
  • Fax Facesheets and insurance information to other hospitals. Check main fax line and email to appropriate department.
  • Notify VA of patients being seen in the ER.
  • Update on call schedules.
  • Collect payments.
Patient Registrar, 07/2015 to 04/2021
Hackensack University Medical Center Perth Amboy, NJ, Goossen
  • Greeted visitors and established purpose of visit to complete check-in procedure quickly.
  • Collected and processed copayments and out-of-pocket charges using McKesson Patient Management.
  • Verified and entered necessary information such as Demographics, work history and insurance into patient management system.
  • Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
  • Updated patient demographic information in McKesson Registration to prevent treatment and recordkeeping errors.
  • Registered 5000 to 7000 patients per year with 0.01% or lower error rate using proper data entry procedures.
  • Screened patients before and during admissions processes.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Answered 20+ average daily phone calls to schedule appointments and address patient inquiries.
  • Updated patient financial information to promote accurate record keeping.
  • Assisted with hospital admissions and paperwork.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Adhered to all HIPAA requirements to safeguard patient confidentiality.
  • Called patients to schedule COVID testing appointments and Bamlanivimab Infusions, consistently double-checking information and availability.
  • Verify insurance through Change Healthcare and WPS.
CNA/Medication Aide, 08/2006 to 06/2015
Merrick Medical Center City, STATE,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Delivered nursing assistance to residents in 42-bed assisted care facility.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Comforted patients and provided each with reassurance and encouragement.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
  • Kept rooms clean, stocked and sanitized for proper infection control.
CNA/Medication Aide, 04/2004 to 08/2006
Grand Island Veterans Home City, STATE,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Comforted patients and provided each with reassurance and encouragement.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Provided support with bathing, toileting, grooming, and washing.
  • Maintained composure and efficiency during rapid response situation and emergency codes.
  • Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Monitored and observed patients' to accurately records changes in condition and reaction to medications and treatment.
  • Kept rooms clean, stocked and sanitized for proper infection control.
  • Performed basic treatments such as passive range of motion, simple dressing changes, skincare, thermal applications, non-sterile soaks and perineal care.
  • Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Administered medications, monitored.
  • Performed inventory by monitoring expiration of medical supplies and medications.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Explained various warnings, side effects and dosage requirements of medications.
Education and Training
: Entrepreneurial Studies, CNA And Medication Aide, Expected in
to
CCC - Grand Island, NE,
GPA:
  • Completed coursework in CNA, Medication Aide and Entrepreneurship.
Activities and Honors

Employee of the month in January 2016 at York General Hospital.

Christmas Party Committee at York General Hospital for 3 years.

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76Average

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • CCC
Job Titles Held:
  • Patient Service Representative
  • Patient Registrar
  • CNA/Medication Aide
  • CNA/Medication Aide
Degrees
  • Some College (No Degree)

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