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Patient Service Representative Resume Example

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PATIENT SERVICE REPRESENTATIVE
Summary

Detail-oriented Patient Service Representative with outstanding knowledge of family practice care management. Successful at coordinating between patients and professionals and comprehensive patient education. Committed to organization and efficiency.

Skills
  • Patient interviewing skills
  • Medical filing
  • Medical billing
  • Appointment confirmation
  • Directing visitors
  • Routing lab results
  • Bookkeeping support
  • Patient advocacy
  • Office administration
  • Recording histories
  • Scheduling appointments
  • Sterilization procedures
  • Business operations
  • Team building
  • Problem resolution
  • Communications
  • Project organization
  • First Aid/CPR
  • Administrative support
  • Customer service
Experience
Company Name | City, StatePatient Service Representative05/2019 - Current
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Checked daily doctor schedules and verified insurance.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Scheduled patient appointment and procedures with CERNER.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Answered patient questions and fielded complaints.
  • Ran credit card batches and balanced deposits on a daily basis.
  • Referred patients to appropriate professionals and services.
  • Provided consultations for patients about rights and services.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Checked claims for errors, corrected issues and mailed out in a timely manner.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
Company Name | City, StateServer09/2019 - 01/2020
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Promoted desserts, appetizers and specialty drinks.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Company Name | City, StateServer08/2017 - 12/2019
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Promoted desserts, appetizers and specialty drinks.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Prepared salads and appetizers to back up kitchen staff.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Company Name | City, StateCashier Supervisor01/2015 - 06/2017
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Greeted customers and responded to requests for information.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Handled
    customer
    complaints
    and
    concerns
    and escalated to direct supervisor for quick resolution.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Education and Training
Westbrook High School | City, StateHigh School Diploma07/2017
SPA TECH | CitySome College (No Degree)
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Resume Overview

School Attended

  • Westbrook High School
  • SPA TECH

Job Titles Held:

  • Patient Service Representative
  • Server
  • Cashier Supervisor

Degrees

  • High School Diploma
    Some College (No Degree)

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