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Patient Service Representative Resume Example

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Skills
  • High customer service standards
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Troubleshooting skills
  • Proficient with Microsoft Office Suite's
  • Strong interpersonal skills
  • Computer-savvy
  • Medical terminology
  • Generating Reports
  • Resourceful
  • Proficient in customer account software
  • Multi-channel contact center software
  • Dedicated to process improvement
  • Self-directed
  • Excellent communication skills
  • Proper phone etiquette
  • Certified Viva Pro E Analyzer Tech
  • Worked under guidelines of CLIA, COLA, OSHA, HIPPA
  • High customer service standards
  • Conflict resolution proficiency
  • Accurate and detailed
  • Independent worker
  • Dedicated team player
  • Benefits Forms
  • Billing, Insurance
  • Call center, Marketing, Scheduling
  • Charts, Medical terminology, Shipping
  • Strong interpersonal skills, Mail
  • Excellent communication, Microsoft Office Suite, Spreadsheets
  • Conflict resolution, Word, Phone etiquette
  • Troubleshooting
  • Clients, Order Entry
  • Customer service
  • Database, Policies
  • Problem solving
  • E-mail, Process improvement
  • Time management
  • Work ethic

ACCOMPLISHMENTS

Traveled to Delaware to Siemens Headquarters to be trained on the Viva Pro E Analyzer.

Promoted to Lead Lab Assistant working for Rush Pain Center. Developed a nonprofit organization in 2006 dedicated to troubled youth. Founder of “ A Noonoo Beginning”. Assistant for the “Jemimah Noonoo Foundation”. Member of St Phillips Community organizers, teaching ESL, organizing soup kitchens, clothes drive, Fundraisers, programs for the youth, Book club for adults, and more.

Education and Training
2016Certificate Siemens HeadquarterCity
06/2008High School Diploma: Excel High SchoolCity
Kaplan University

Continuing Education Courses on Pharmaceutical drugs – Movantik, Nucynta, Lyrica, ETC… 2013-2016 Siemens Headquarters Training Class

PATIENT SERVICE REPRESENTATIVE
Summary

Detailed-oriented Customer Service Representative maintaining a high level of professionalism, patience and efficiency, to maximize customer satisfaction. I enforce protocol and procedure, and increase customer loyalty. I am committed to addressing customer concerns with speed, accuracy and professionalism.

Experience
Rush-Copley Medical Center - Patient Service RepresentativeOswego , IL08/0201 - 08/2001
  • Answering incoming calls a day
  • Complete weekly tracker to account for number of patients scheduled, cancellations, and how many patients need follow up appointments Check and scan Id's of all persons entering the building
  • Closely working with the physical therapist to ensure patients are being treated at their assigned appointment time
  • Verified benefits, signed Plan of care, etc
  • When patient needed additional approved physical therapy I would contact the Payer to set up a Peer to Peer between the physical therapist and a nurse at the insurance company.
  • Reviewing schedule for the next day by pulling necessary paperwork, calculating patients for co-pay, co-ins, or deductibles and notating appointment
  • Check insurance eligibility, verifying and re-verify benefits for new and returning patients
  • Accurately schedule patient appointments, ensuring PT's plan of care is followed.
  • Collect and process payments
  • Create a Lost patient log and call patient's that haven't been in the office for a year
Agreeya Solutions - Lab TechnicianCamp Hill , PA09/2001 - Feb2017

· Identified patients that need to be tested- create a ‘target list' following the guidelines. Made target list available for other staff members, to help assure all patients being prescribed opiates are tested.

· Check ILPMP to confirm medications being prescribed to patient

· Ensured consent forms were signed

· Ran insurance and contacted payer for benefits eligibility

· Collected each Specimen under specific guidelines incompliance with OSHA, and HIPPA

· Ran samples on the Viva Pro E analyzer, prior to being sent to Essential Testing (offsite lab) from both Rush pain center locations- Oak Park and Downtown

· Tested 50-100 patients daily

· The Analyzer Reagents used were, OPI, BAR, BZO, AMP, COC, METH, THC, BUP

· Packaged sample and filled out Daily Specimen Log

  • Monitored and tracked samples using Eclinical works while notifying supervisors and clients of any missing samples or database errors.
  • Managed departmental inventory and supply ordering.
  • Maintained clean and fully operational laboratory equipment.
Zs Associates, Inc. - Front Desk Receptionist\Patient RegistrationPhiladelphia , PA02/2001 - Apr2020
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Greeting clients as they come in and out the office.
  • Aiding callers with any questions or concerns,.
  • Scheduled, canceled, rescheduled and confirmed patient appointments.
  • Insurance verification and Completing Patient registration.
  • Fax, copy, and scan patient information to patient file in EclinialWorks.
  • Order supplies.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Kept abreast of rapidly evolving technology.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
Midwest Orthopedics At Rush - Administrative AssistantCity , STATE05/2001 - 02/2001
  • Answer multi-line phones and either direct the patient to the appropriate party or handle the patient's needs yourself.
  • Electronically sign patients in, and obtain insurance information and any other necessary data.
  • Contact insurance companies to initiate authorization for authorized referrals and pre-authorization.
  • Obtain Patients Plan Of Care/Patient Summary, Dr's NPI #, ICD 10 codes, and CPT Codes prior to contacting payer.
  • Familiarized myself with each payers preferred method of contact when initiating authorization, from online to calling insurance company directly.
  • Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
  • Process payments from patients for co-pays and uninsured visits.
  • Schedule appointments for new and recurring patients based on Dr's availability.
  • Maintain a hard copy of patient records as well as the files stored in our EHR.
  • Call patients to remind them of upcoming appointments and assist them scheduling testing for off-site services.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies
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How this resume score could be improved?

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72Average
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Resume Overview

School Attended

  • Siemens Headquarter
  • Excel High School
  • Kaplan University

Job Titles Held:

  • Patient Service Representative
  • Lab Technician
  • Front Desk Receptionist\Patient Registration
  • Administrative Assistant

Degrees

  • Certificate
    High School Diploma :

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