Patient Service Representative resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Able to work effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Dedicated employee known for punctuality, organization, helpfulness and more. Patient-focused and equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

  • Recording Histories
  • Appointment Confirmation
  • Bookkeeping Support
  • Patient Interviewing Skills
  • Medical Filing
  • Knowledge of Community Services and Programs
  • Calm and Effective Under Pressure
  • Organized and Efficient
  • Helpful and Service-Oriented
  • Gathering Information from Patients
  • Organized and Detail-Oriented
  • Providing Information and Resources
  • Verbal and Written Communication
  • Microsoft Office - Advanced
  • Resolving Problems
  • Documenting and Recording Information
  • Administrative and Office Support
  • Database Search and Data Entry Skills
  • Registration and Scheduling
  • Scheduling Appointments
  • Typing 40+ WPM
  • Outbound Calling
  • Records Management
  • Medical Services Administration
  • Payment Calculation
  • Attention to Detail
  • Medical Terminology
  • Schedule Coordination
  • Forms and Spreadsheet Creation
  • Punctual and Hardworking
  • Comfort with Technology and Databases
  • Clerical and Filing Support
09/2021 to Current
Patient Service Representative Amita Health Mountain Brook, AL,
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Answered patient questions and fielded complaints to resolve issues.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Counseled patients on potential financial liabilities and payment requirements.
  • Utilized technology and specialized software to maximize productivity.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Referred patients to appropriate professionals and services.
  • Scheduled patient appointments and procedures.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Collaborated with clinical and administrative staff to meet patient needs.
01/2021 to 09/2021
Patient Service Representative Amita Health Murfressboro, TN,
  • Kept processes moving along smoothly so that wait times were minimized.
  • Registered patients for outpatient procedures and emergency services.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Enhanced electronic records management systems to meet new needs and forecasted demands.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
01/2020 to 01/2021
Receptionist Assistant Jeff Paxson Team City, STATE,
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained office supply inventory and placed orders to meet demand.
  • Answered and directed incoming calls using multi-line telephone system.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Sorted incoming mail and directed to correct personnel each day.
  • Updated and recorded customer or client information to maintain accounts.
  • Scheduled and confirmed appointments.
  • Displayed professional standards at reception desk to impress visitors.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Reviewed, sorted and responded to select email correspondence on behalf of senior staff.
  • Scheduled and confirmed appointments and meetings for management team.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Supported office staff with multifaceted administrative assistance and technical troubleshooting for software and equipment issues.
  • Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
04/2016 to 06/2018
Grocery Store Clerk Kroger City, STATE,
  • Processed customer orders and payments with POS system or cash register.
  • Answered questions and inquiries per shift regarding products, prices and availability.
  • Checked personal identifications during alcohol and tobacco sales.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Managed cash register operations using POS system and processed sales and returns.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
  • Welcomed customers, offering assistance to help find store items.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
  • Offered customers carry-out service at completion of transaction.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
Education and Training
Expected in 06/2025
Associate of Applied Science: Medical Coding
Ivy Tech Community College of Indiana - Franklin, IN,
Expected in 06/2018
High School Diploma:
Center Grove High School - Greenwood, IN,

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Resume Overview

School Attended

  • Ivy Tech Community College of Indiana
  • Center Grove High School

Job Titles Held:

  • Patient Service Representative
  • Patient Service Representative
  • Receptionist Assistant
  • Grocery Store Clerk


  • Associate of Applied Science
  • High School Diploma

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