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patient service representative resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Skills
  • Patient interviewing skills
  • Recording histories
  • Office administration
  • Organizational skills
  • Active listening
  • Troubleshooting
  • Multitasking
Experience
05/2022 to Current
Patient Service Representative Elmhurst Memorial Healthcare Lombard, IL,
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Scheduled patient appointments and procedures.
  • Registered patients by verifying records to update computer system and patient charts.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Utilized technology and specialized software to maximize productivity.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
04/2016 to 05/2022
Shift Supervisor Dewolff Boberg & Associates Topeka, KS,
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Reinforced rules to promote superior employee performance.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Checked orders for quality and completeness.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Managed daily workflow and scheduled staff for adequate coverage.
08/2019 to 04/2022
Intern Arthur J Gallagher & Co. Braintree, MA,
  • Attended meetings, training, conferences and seminars to advance professional knowledge.
  • Served as client advocate and promoted ideas that aligned with client best interest.
  • Collaborated with community agencies to offer clients additional support.
  • Identified age and need-appropriate mental health services.
  • Monitored and reviewed treatment outcomes and goal achievement.
  • Collected data and entered into internal system database.
  • Participated in clinical assessments to help determine appropriate treatment options.
  • Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
  • Documented client social history, treatment and related information.
  • Guided clients completing financial assistance applications and respite care applications.
  • Consulted with teachers, parents and outside professionals to support service plan development.
  • Helped social worker with teaching clients appropriate conduct using behavior modification and stress management techniques.
  • Studied social worker application of industry values, ethics and best practices.
  • Supported social worker with client case management services.
Education and Training
Expected in 04/2022 to to
Master of Social Work: Social Work
Aurora University - Aurora, IL
GPA:
Expected in 12/2019 to to
Bachelor of Science: Behavioral Sciences
Arizona State University - Tempe, AZ
GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Barista to Shift Supervisor, in less than 12-months.
  • Recognized as Employee of the Quarter for outstanding performance and team contributions twice in a two year period.
  • Summa Cum Laude at Aurora University.

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Resume Overview

School Attended

  • Aurora University
  • Arizona State University

Job Titles Held:

  • Patient Service Representative
  • Shift Supervisor
  • Intern

Degrees

  • Master of Social Work
  • Bachelor of Science

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