- , , 100 Montgomery St. 10th Floor
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Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
- Patient interviewing skills
- Recording histories
- Office administration
- Organizational skills
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- Active listening
- Troubleshooting
- Multitasking
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Patient Service Representative, 05/2022 - Current
Elmhurst Memorial Healthcare – Lombard, IL,
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Scheduled patient appointments and procedures.
- Registered patients by verifying records to update computer system and patient charts.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Utilized technology and specialized software to maximize productivity.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
Shift Supervisor, 04/2016 - 05/2022
Dewolff Boberg & Associates – Topeka, KS,
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Reinforced rules to promote superior employee performance.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Evaluated and performed equipment maintenance to support operational goals.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
- Checked orders for quality and completeness.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Coached team members to increase productivity and reduce workplace accidents.
- Managed daily workflow and scheduled staff for adequate coverage.
Intern, 08/2019 - 04/2022
Arthur J Gallagher & Co. – Braintree, MA,
- Attended meetings, training, conferences and seminars to advance professional knowledge.
- Served as client advocate and promoted ideas that aligned with client best interest.
- Collaborated with community agencies to offer clients additional support.
- Identified age and need-appropriate mental health services.
- Monitored and reviewed treatment outcomes and goal achievement.
- Collected data and entered into internal system database.
- Participated in clinical assessments to help determine appropriate treatment options.
- Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
- Documented client social history, treatment and related information.
- Guided clients completing financial assistance applications and respite care applications.
- Consulted with teachers, parents and outside professionals to support service plan development.
- Helped social worker with teaching clients appropriate conduct using behavior modification and stress management techniques.
- Studied social worker application of industry values, ethics and best practices.
- Supported social worker with client case management services.
Master of Social Work: Social Work, Expected in 04/2022
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Aurora University - Aurora, IL
GPA:
Bachelor of Science: Behavioral Sciences, Expected in 12/2019
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Arizona State University - Tempe, AZ
GPA:
- Consistently maintained high customer satisfaction ratings.
- Promoted from Barista to Shift Supervisor, in less than 12-months.
- Recognized as Employee of the Quarter for outstanding performance and team contributions twice in a two year period.
- Summa Cum Laude at Aurora University.
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