patient service representative resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

  • Patient interviewing skills
  • Recording histories
  • Office administration
  • Organizational skills
  • Active listening
  • Troubleshooting
  • Multitasking
05/2022 to Current
Patient Service Representative Elmhurst Memorial Healthcare Lombard, IL,
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Scheduled patient appointments and procedures.
  • Registered patients by verifying records to update computer system and patient charts.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Utilized technology and specialized software to maximize productivity.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
04/2016 to 05/2022
Shift Supervisor Dewolff Boberg & Associates Topeka, KS,
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Reinforced rules to promote superior employee performance.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Checked orders for quality and completeness.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Managed daily workflow and scheduled staff for adequate coverage.
08/2019 to 04/2022
Intern Arthur J Gallagher & Co. Braintree, MA,
  • Attended meetings, training, conferences and seminars to advance professional knowledge.
  • Served as client advocate and promoted ideas that aligned with client best interest.
  • Collaborated with community agencies to offer clients additional support.
  • Identified age and need-appropriate mental health services.
  • Monitored and reviewed treatment outcomes and goal achievement.
  • Collected data and entered into internal system database.
  • Participated in clinical assessments to help determine appropriate treatment options.
  • Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
  • Documented client social history, treatment and related information.
  • Guided clients completing financial assistance applications and respite care applications.
  • Consulted with teachers, parents and outside professionals to support service plan development.
  • Helped social worker with teaching clients appropriate conduct using behavior modification and stress management techniques.
  • Studied social worker application of industry values, ethics and best practices.
  • Supported social worker with client case management services.
Education and Training
Expected in 04/2022 to to
Master of Social Work: Social Work
Aurora University - Aurora, IL
Expected in 12/2019 to to
Bachelor of Science: Behavioral Sciences
Arizona State University - Tempe, AZ
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Barista to Shift Supervisor, in less than 12-months.
  • Recognized as Employee of the Quarter for outstanding performance and team contributions twice in a two year period.
  • Summa Cum Laude at Aurora University.

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Resume Overview

School Attended

  • Aurora University
  • Arizona State University

Job Titles Held:

  • Patient Service Representative
  • Shift Supervisor
  • Intern


  • Master of Social Work
  • Bachelor of Science

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