Service-oriented Patient Service Representative with distinguished knowledge of [Area of expertise]. Adept at scheduling and medical billing with talent for collaboration and eye for detail. Successful at comprehensive patient education. Organized Patient Service Representative with [Number] years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in [Software]. Patient-focused [Job Title] with [Number] years of experience. Expert in all elements of patient care and successful in working as part of team to treat wide range of medical conditions. Skilled in prioritizing patients' needs within high-stress environments.
- Appointment scheduling
- System updates
- Document filing
- Insurance verifying
- Patient greeting
- Interpreting physician orders
- Data entry
- Confidentiality
- Payment collection
- Strategic planning capability
- Positive behavior modeling
- Order delivery practices
- Daily specials memorization
- Food sales and promotion
- Beverage preparation
- High-volume dining
- Guest seating arrangements
- Dining area cleanliness
- Hospitality service expertise
- Merchandising expertise
- Flexible schedule
- Relationship building
- Product and service sales
- Social perceptiveness
- Point of sale knowledge
- Excellent people skills
- Exceptional customer service
Brooklyn, NY, 12/2016 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Explained plans for treatment and payment options.
- Reviewed daily care slips for doctors.
- Used [Software] to schedule appointments.
- Compiled and reviewed medical charts.
- Educated patients on medicine and at-home healthcare tools.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Performed account reconciliations and resolved variances.
- Used [Software] to schedule and manage patient appointments.
- Strategically planned methods to achieve operational goals and targets.
Kantishna, AK, 07/2018 - 03/2019
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Monitored guests for intoxication and immediately reported concerns to management.
- Served needs of more than [Number] customers in busy [Type] environment.
- Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions, and corporate meetings.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant.
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
- Increased sales from $[Number] to $[Number] by upselling [Product] to customers.
Pismo Beach, CA, 01/2016 - 05/2017
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Monitored guests for intoxication and immediately reported concerns to management.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification to enforce age requirement for alcoholic beverages.
- Served needs of more than [Number] customers in busy [Type] environment.
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
- Prepared beverages and filled food orders for customers.
Dublin, CA, 08/2015 - 01/2017
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained records related to sales, returns and inventory availability.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained organized, presentable merchandise to drive continuous sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
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School Attended
- Gaither High School
Job Titles Held:
- Patient Service Representative
- Server/Bartender
- Server
- Sales Associate
Degrees
- High School Diploma
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