, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized Patient Service Representative with three years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Skills
Patient Needs Assessment and Referral
Knowledge of Community Services and Programs
Building Rapport and Credibility
Providing Information and Resources
Calm and Effective Under Pressure
Microsoft Office
Communicating to Patients and Families
Administrative and Office Support
Explaining Policy and Procedures
Evaluating Quality of Care
Gathering Information from Patients
Resolving Problems
Organized and Efficient
Complaint Investigation
Verbal and Written Communication
Patient Confidentiality and Data Security
Registration and Scheduling
Caring and Empathetic
Database Search and Data Entry Skills
Helpful and Service-Oriented
Documenting and Recording Information
Quality Standards and Protocols
Outbound Calling
HCPCS Compliance
Vital Statistics Documentation
Forms and Spreadsheet Creation
Medical Services Administration
Clerical and Filing Support
Satisfaction Assessment and Tracking
Insurance Forms Processing
Medical Terminology
Conflict Resolution
Patient Registration
Time Management and Prioritization
Health Information Access Management
Multi-Line Telephone Systems
Financial Recordkeeping
Legal Liability Research
Technical Troubleshooting
Spreadsheet Tracking
Delinquent Account Monitoring
Payment Calculation
Records Management
Safety Monitoring
Medical History Documentation
Comfort with Technology and Databases
Billing Issue Resolution and Support
Attention to Detail
Counseling and Guidance
Insurance Authorizations
Sliding Scale Determination
Punctual and Hardworking
Collections Management
Word Processing
Interdisciplinary Collaboration
Benefits Explanation
Care Plan Recommendations
Reliability and Dedication
Report Preparation
Risk Management Assessment
Business Management Principles
50 WPM Typing Speed
Schedule Coordination
Professional Bedside Manner
Resource Allocation
Work History
07/2019 to CurrentPatient Service RepresentativeBeth Israel Deaconess Medical Center | North Scituate, MA,
Reviewed and corrected claim errors to facilitate smooth processing.
Took copayments and compiled daily financial records.
Assisted patients in filling out check-in and payment paperwork.
Compiled and reviewed medical charts.
Educated patients on medicine and at-home healthcare tools.
Balanced deposits and credit card payments each day.
Used [Software] to schedule appointments.
Reviewed daily care slips for doctors.
Explained plans for treatment and payment options.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Facilitated communication between patients and various departments and staff.
Kept current with literature and felid advancements to advocate to and for patients.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Followed document protocols to safeguard confidentiality of patient records.
Recommended service improvements to minimize recurring patient issues and complaints.
Taught patients and families to use at-home medical equipment.
09/2021 to 12/2021Shift ManagerHyatt Hotels Corp. | Sugar Land, TX,
Excelled in every store position and regularly backed up front-line staff.
Trained and mentored new employees to maximize team performance.
Managed schedules, accepted time off requests and found coverage for short shifts.
Coached crew members to optimize performance and motivate toward more efficient work.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Checked building to confirm maintenance and cleaning met code and regulations.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Exercised composure under pressure and in escalated customer service scenarios.
Supervised employees and oversaw quality compliance with company standards for food and services.
Trained back-up associates and led crew members in managing operations of storefront.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Tracked receipts, employee hours and inventory movements.
Kept employees operating productively and working on task to meet business and customer needs.
Cooperated with coworkers to improve customer experience and manage storefront.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
12/2018 to 12/2019Personal Care AttendantCaloptima | Orange, CA,
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Provided safe mobility support to help patients move around personal and public spaces.
Transported individuals to events and activities, medical appointments and shopping trips.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Furthered skills by actively taking part in employee training and taking classes to improve skills.
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Entertained, conversed and read aloud to keep patients mentally alert.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Documented vitals, behaviors and medications in client medical records.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Conferred with supervisor to discuss patient condition and medical care.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Assisted patients with personal requirements for housekeeping and grooming assistance.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Assisted patients with self-administered medications.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Education
Expected in 03/2018 | Clinical Medical Assistant Blue Cliff - Houma, Houma, LAGPA:
Expected in 03/2017High School Diploma | Virtual Academy of Lafourche , Thibodaux,LA, GPA:
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