Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Organized Patient Service Representative with three years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

  • Patient Needs Assessment and Referral
  • Knowledge of Community Services and Programs
  • Building Rapport and Credibility
  • Providing Information and Resources
  • Calm and Effective Under Pressure
  • Microsoft Office
  • Communicating to Patients and Families
  • Administrative and Office Support
  • Explaining Policy and Procedures
  • Evaluating Quality of Care
  • Gathering Information from Patients
  • Resolving Problems
  • Organized and Efficient
  • Complaint Investigation
  • Verbal and Written Communication
  • Patient Confidentiality and Data Security
  • Registration and Scheduling
  • Caring and Empathetic
  • Database Search and Data Entry Skills
  • Helpful and Service-Oriented
  • Documenting and Recording Information
  • Quality Standards and Protocols
  • Outbound Calling
  • HCPCS Compliance
  • Vital Statistics Documentation
  • Forms and Spreadsheet Creation
  • Medical Services Administration
  • Clerical and Filing Support
  • Satisfaction Assessment and Tracking
  • Insurance Forms Processing
  • Medical Terminology
  • Conflict Resolution
  • Patient Registration
  • Time Management and Prioritization
  • Health Information Access Management
  • Multi-Line Telephone Systems
  • Financial Recordkeeping
  • Legal Liability Research
  • Technical Troubleshooting
  • Spreadsheet Tracking
  • Delinquent Account Monitoring
  • Payment Calculation
  • Records Management
  • Safety Monitoring
  • Medical History Documentation
  • Comfort with Technology and Databases
  • Billing Issue Resolution and Support
  • Attention to Detail
  • Counseling and Guidance
  • Insurance Authorizations
  • Sliding Scale Determination
  • Punctual and Hardworking
  • Collections Management
  • Word Processing
  • Interdisciplinary Collaboration
  • Benefits Explanation
  • Care Plan Recommendations
  • Reliability and Dedication
  • Report Preparation
  • Risk Management Assessment
  • Business Management Principles
  • 50 WPM Typing Speed
  • Schedule Coordination
  • Professional Bedside Manner
  • Resource Allocation
Work History
07/2019 to Current Patient Service Representative Beth Israel Deaconess Medical Center | North Scituate, MA,
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Compiled and reviewed medical charts.
  • Educated patients on medicine and at-home healthcare tools.
  • Balanced deposits and credit card payments each day.
  • Used [Software] to schedule appointments.
  • Reviewed daily care slips for doctors.
  • Explained plans for treatment and payment options.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Facilitated communication between patients and various departments and staff.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Taught patients and families to use at-home medical equipment.
09/2021 to 12/2021 Shift Manager Hyatt Hotels Corp. | Sugar Land, TX,
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Tracked receipts, employee hours and inventory movements.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
12/2018 to 12/2019 Personal Care Attendant Caloptima | Orange, CA,
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Documented vitals, behaviors and medications in client medical records.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted patients with self-administered medications.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Expected in 03/2018 | Clinical Medical Assistant Blue Cliff - Houma, Houma, LA GPA:
Expected in 03/2017 High School Diploma | Virtual Academy of Lafourche , Thibodaux,LA, GPA:

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School Attended

  • Blue Cliff - Houma
  • Virtual Academy of Lafourche

Job Titles Held:

  • Patient Service Representative
  • Shift Manager
  • Personal Care Attendant


  • High School Diploma

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