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Patient Service Representative Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly energetic professional with over twenty years of progressive experience in customer service. With this experience I have developed a highly efficient combination of problem-solving skills, interpersonal skills, strong verbal and writing ability. I maintain the highest level of confidentiality, am a self-starter and goal driven.

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Skills

• Microsoft Office (Word, Excel, PowerPoint, Outlook, TSYS, Salesforce, ADM, etc)

• Customer service

• Payroll

• Data Entry

•Account Receivable

• Scheduling

• Training new employees

• Billing

• Sales

•Medical Terminology

•Chat, emails and SMS

Education and Training
Nashville College of Medical Careers Madison, TN Expected in 02/2007 Medical Assistance : Health Administration - GPA :
Nashville Academy High Scho , Expected in : - GPA :
Nashville Academy Private High School Nashville, TN Expected in 05/2001 High School Diploma : - GPA :
Experience
Beth Israel Lahey Health - Patient Service Representative
Wayland, MA, 05/2015 - 12/2021

Patient Service Representative (work from home)

• Made outbound calls scheduling appointments for veterans outside of the VA

• Built authorizations for care

• Put in medical codes for billing

• Corrected the medical codes if needed

• Filed and scanned in records,

• Faxed medical records over to the right providers

• Helped providers with billing and insurance questions

• Called veterans to give them their appointment and explained any direction for the medical procedure before and after

  • Behavior Health department
  • Looking for counsels for the veterans
  • Credentialing meaning finding provides to see if they would like to join the program helping veterans see provides when they can’t be seeing at the VA in a timely manner
  • Work with Mental Health scheduling appointments
  • Credentialing Providers
  • Answered patient questions and fielded complaints to resolve issues.
  • Documented and managed patient information in computer system.
  • Checked daily doctor schedules and verified insurance.
Fedex Cross Border - Customer Service Specialist
West Sacramento, CA, 02/2021 - 06/2021
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Made outbound calls to obtain account information.
  • Reviewed account and service histories to identify trends and issues.
  • Answered 40+ inbound calls per day and directed to individuals or departments.
Homeserve Usa - Customer Service Representative
Woburn, MA, 01/2006 - 01/2016
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 60+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Trained new employees on procedures and policies to maximize team performance.
Wegmans Food Markets - Assistant Manager
Lake Forest, MD, 03/2007 - 06/2014

• Scheduled employees

• Assisted with payroll

• Managed inventory

• Look over applications for interviews

•Train Staff

• Prepared reports on food control and sales

• Planned and coordinated menus

• Responded to customer complaints

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75Average

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Nashville College of Medical Careers
  • Nashville Academy High Scho
  • Nashville Academy Private High School
Job Titles Held:
  • Patient Service Representative
  • Customer Service Specialist
  • Customer Service Representative
  • Assistant Manager
Degrees
  • Medical Assistance
  • High School Diploma