patient service representative resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I am a skilled and certified Dialysis Technician who finds immense joy in providing exceptional care and customer service to every patient who I meet. Every patient deserves to be treated with dignity, respect, and empathy. Working in the medical field has been a lifelong dream, and I look forward to making a positive impact in patients' lives for many years to come. Methodical healthcare administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities. Flexible hard worker ready to learn and contribute to team success. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

  • SKI LL S
  • Proficient in
  • MS Office, Excel, Word, PowerPoint, Google Docs, SMS, McKesson, RIS,
  • Facet, EPIC, Chairside
  • Clinical training
  • Infection control standards
  • Healthcare expertise
  • Insurance Verification
  • Patient Intake
  • HIPAA Compliance
  • Appointment Confirmation
  • Medical Billing
  • Customer Service
  • Appointment Scheduling
  • Office Administration
  • Eligibility Determination
Certifications and Education
Duke Training Institute , Expected in 05/2019 Nephrology Technician Certificate : - GPA :
MedTech College , Expected in 10/2010 Medical Billing & Coding Certificate : - GPA :
Arlington High School Indianapolis, IN Expected in 06/1989 High School Diploma : - GPA :
Work Experience
Austin Gastroenterology - Patient Service Representative
Austin, TX, 02/2023 - Current
  • Medical terminology knowledge
  • Quality assurance controls
  • Catheter change and preparation
  • Patient relations
  • Collecting specimens
  • Collecting vital signs, I am well versed in medical terminology, and I demonstrate my experience by working closely with healthcare providers and clinical staff to take care of our patients' administrative needs
  • Some of my daily tasks include checking patients in for their appointments, verifying patients' insurance eligibility, answering the telephone, taking accurate messages, and scheduling appointments current and future follow-up appointments
  • I have excellent communication skills and work well under pressure while maintaining exceptional customer service to our patients.
  • Registered patients by verifying records to update computer system and patient charts.
  • Coordinate with patients and healthcare professionals to meet patient needs.
Milestone Retirement Communities - Caregiver
Fallon, NV, 07/2022 - 02/2023
  • It has been an honor to serve as a full-time caregiver for my mother until her dementia progressed to the late stage of the disease.
  • I was responsible for scheduling my mother's medical appointments, managing all banking and financial duties, and, most importantly, providing the best care possible to ensure that she was receiving the best care possible until I was no longer able to without the assistance of in-home hospice care.
  • Followed care plan and directions to administer medications.
Davita - Certified Dialysis Technician
Birmingham, AL, 08/2019 - 07/2022
  • Initiated and terminated the reverse osmosis water system and performed water quality monitoring tests before dialysis initiation
  • I have detailed experience attaching the dialyzer and tubing to dialysis machines for hemodialysis treatment
  • I performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment
  • I recorded the patient temperature, blood pressure, pulse, and respiration rates before and after dialysis treatment
  • Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate
  • I discontinued dialysis treatment according to established procedures.
Arkansas Urology - Surgery Scheduler
Little Rock, AR, 04/2016 - 08/2019
  • Answered and routed all incoming calls Gatherer information from insurance companies Obtained authorizations for surgery Maintained physician surgery schedule Provided procedure prep information Updated medical chart information Prepared reports for all medical transcription and orders
  • Managed patient check-in and check-out procedures and processed payments
  • Daily, I scheduled follow-up appointments as designated by the physician.
Universal Health Services - Central Scheduler
Broomall, PA, 12/2015 - 04/2016
  • Medical Biller and Coder Advanced knowledge of Medical Terminology, Checked physician orders and scheduled availability to make accurate appointments for tests and surgical procedures
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures
  • Processed payments and updated accounts to reflect balance changes.

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Resume Overview

School Attended

  • Duke Training Institute
  • MedTech College
  • Arlington High School

Job Titles Held:

  • Patient Service Representative
  • Caregiver
  • Certified Dialysis Technician
  • Surgery Scheduler
  • Central Scheduler


  • Nephrology Technician Certificate
  • Medical Billing & Coding Certificate
  • High School Diploma

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