patient service representative resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Fully credentialed Licensed Practical Nurse with over eight years experience providing compassionate care to patients in both skilled and long term health care environment.
CPR certified through American Heart Association 
Licensed Practical Nurse in the State of Ohio, License number 
Skill Highlights
  • Medication administration expert
  • Dermatology training
  • Budgeting expertise
  • Effective policy and program development
  • Strong medical ethic
  • Wound cleaning/care expertise
  • Infection control standards expert
  • Acute and rehabilitative care

  • Medical clinical procedures comprehension
  • Specimen collection/processing
  • Wound care specialist
  • Medical clinical procedures comprehension
  • Body mechanics knowledge
  • Colostomy care familiarity
  • Mobility assistance
  • IV drug therapy management
Education and Training
Associate of Science: Registered Nurse, Expected in 2018
Cuyahoga Communicty College - Cleveland , OH
Status -
Treasurer/Business Manager Licensure: , Expected in 2012
Status -
Master of Science: Business, Expected in 2000
Status -
BBA: Business, Expected in 1995
Status -
Licensed Practical Nurse: , Expected in 2007
EHOVE Career Center - Milan, OH
Status -
Professional Experience
Patient Service Representative, 12/2014 - Present
California Rehabilitation & Sports Therapy Greenfield, MA,
  • Provides a comprehensive set of business, financial and appointment-related services.
  • Enters or maintains computer data: Master patient index integrity, Patient insurance and billing information.
  • Performs call center scheduling, arrival desk and/or departure desk activities.
  • Collects referring physician demographics information for communication.
  • Recruits, initiates protocol and trains patients on MyChart system.
  • Performs screening and scheduling of interpreter services.
  • Initiates privacy practices and consent.
  • Performs point of service activities; visit preparation, co-pay collection, patient tracking and record tracking.
Charge Nurse, 09/2013 - Current
Berkshire Healthcare Anchorage, AK,
  • Under the direction of the physician, perform comprehensive care to residents to inure their health and safety and allow them to enjoy their lives at their maximum potential.
  • Key Responsibilities: Knowledgably and competently perform basic nursing skills.
  • Identify resident problems and initiate a plan of action according to nursing home policies and procedures.
  • Interpret existing policies and procedures to nursing assistants, restorative personnel, dietary personnel, residents, family members, and any other responsible parties involved in the care of a resident.
  • Supervise and evaluate all direct care of a resident and initiate any corrective action, if needed.
  • Obtain report from previous nursing shift to obtain sufficient information to implement direct care and follow up as necessary.
  • Conduct nursing rounds to insure the health and safety of residents.
  • Report any nursing problems to the Nursing Supervisor and initiate corrective action, if needed.
  • Obtain report from nursing/relieving and records to insure proper nursing interventions.
  • Follow up, supplement, and evaluate implementation of nursing rights to insure the rights of the resident.
  • Gather and document medical history.
  • Provide would care.
  • Assist with direct care of residents.
  • Manage IVs Monitor input and output.
Funding/Forecasting/Medicaid Services Manager, 05/2001 - 06/2013
Department Of Housing And Urban Development City, STATE,
  • Supervised approximately five Federal Funding, accounting, and data entry staff that served as business department support staff and oversaw financial analysis, funding streams, and cost containment initiatives.
  • Key Responsibilities: Compiled, billed, and maintained all backup documentation for Ohio Home Care Waiver recipients.
  • Calculated the annual rate, process billing, and prepared reconciliations for the "Help Me Grow" program.
  • Maintained contracts, billed consumers residing in Intermediate Care Facilities to attend the agency's adult day program, and reconciled billing, resulting in excess of $500,000 annually to the agency.
  • Served as Hearing Officer to provide as a liaison between management and collective bargaining unit employees during pre-disciplinary conferences.
  • Possessed and maintained current and in-depth understanding of revenue sources of the Agency.
  • Worked with Agency department heads and relevant others to assess the extent to which revenue is maximized and expenses are minimized through Agency operations dedicated to achieving specific outcomes.
  • Prepared and keep current listings of "Revenue Generation/Cost Containment Initiatives." Functioned as superintendent designee for approval of Ohio Department of Education (ODE), such as T- Reports, Child Count, Preschool and School Age Funding, and Special Education Part B grants.
  • Prepared and processed Title XX Grant renewal application and Title XX invoices.
  • Accountable for Agency- wide compliance with Title XX regulations and contract provisions.
  • Insured that all funding areas are in compliance with all Federal, State, and Local requirements.
  • Prepared financial projections and corresponding assumptions for Agency planning purposes.
  • Obtained annual County Auditor's certification of availability of funds to cover anticipated County Board Waiver match liability.
Program Manager, 01/2000 - 05/2011
, ,
  • Supervised approximately eight business department staff and oversee financial analysis, financial audits, general ledger, accounts receivable, accounts payable, and payroll functions.
  • Consistently seek alternative ways to strengthen the overall financial performance of the agency.
  • Key Responsibilities: Reconciled, budgeted, transferred, and appropriated funds in excess of $43,000,000 annually.
  • Managed overall accounting operations in accounts receivable, accounts payable, monthly reconciliations.
  • Prepared and audited all financial statements including, but not limited to monthly financial statements, monthly closings, monthly accounts payable, monthly accounts receivable, and monthly donations.
  • Analyzed general ledger accounting, process transfers and appropriations, maintain records of all funding transfers and movements, and ensure that all funds are managed properly.
  • Provided both cost recovery and competitive pricing models to provide preschool services to children with developmental disabilities, as well as for their typically developing peers.
  • Supervised payroll staff who serve over 500 employees.
  • Built a finely tuned accounting department, fostering a collaborative environment that improved productivity, individual accountability and team morale.
  • Analyzed, reconciled, and gathered all backup documentation, and report of federal and state grant awards to both the State and County Auditors' offices for review.
  • Oversaw procurement operations.
  • Coordinated services and bill Ohio Department of Education (ODE) for students participating in the National School Lunch program.
  • Calculated and invoiced students attending Murray Ridge School to school districts residing outside of the county.
Healthcare: intravenous therapy, EPIC, Point Click Care, Microsoft Office, Oracle, Sage, softwarePeople skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
Additional Information
  • Financial and Nursing Professional Dedicated employee with a compassion for helping people looking to obtain finance or nursing employment in an organization where I can continue to learn and improve upon new nursing competencies and continue to grow as a nurse professionally. Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Cuyahoga Communicty College
  • EHOVE Career Center

Job Titles Held:

  • Patient Service Representative
  • Charge Nurse
  • Funding/Forecasting/Medicaid Services Manager
  • Program Manager


  • Associate of Science
  • Treasurer/Business Manager Licensure
  • Master of Science
  • BBA
  • Licensed Practical Nurse

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