Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Medical receptionist with eleven years of experience who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Skill Highlights
Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Self-directed
Time management
Professional and mature
Dedicated team player
Strong interpersonal skills
Maintains strict confidentiality
Strong work ethic
Patient-focused care
Understands medical procedures
Medical terminology
Professional Experience
2007 to CurrentPatient Service RepresentativeCalifornia Rehabilitation & Sports Therapy | Lakeland, FL,
Provide excellent customer service.
Completed registration quickly and cordially for all new and existing patients.
Confirmed patient information, collected copays and verified insurance.
Directed patient flow during practice hours, minimizing patient wait time.
Assisting all center staff with a variety of clerical duties.
Answer and assist all incoming calls to the center.
Recorded and filed patient data and medical records.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Efficiently performed insurance verification.
Wrote clear and detailed clinical phone messages for physicians.
2003 to 2010Administrative AssociateCampbell Arnott | , OH,
Provide excellent customer service
Maintain patient safety via positive patient identification
Completed registration quickly and cordially for all new and existing patients.
Confirmed patient information, collected copays and verified insurance.
Directed patient flow during practice hours, minimizing patient wait time.
Answer and assist all incoming calls to the Outpatient Surgery Department.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Arranged and assisted with hospital admissions.
Efficiently performed insurance verification.
Provided patients and families with emotional support.
2000 to 2003Customer Service SupervisorFirst American Financial | Carol Stream, IL,
Led a team of customer service representatives to increase service center profitability.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified time frames.
Trained staff on how to improve customer interactions.
Properly directed inbound calls in phone queues to improve call flow.
02/2002 to 04/2002Medical Assistant InternAscension Health | City, State,
Create and maintain medical records.
Insurance billing and coding Assist in minor surgeries.
Clean and prepare patient examination rooms.
Obtain patient vital signs.
Sterilize medical instruments.
Administer first aid and CPR.
Education and Training
Expected in July 2002Certificate of Completion | Medical AssistingKee Business College, Chesapeake, VaGPA:
Graduated Summa Cum Laude
Expected in 2014Associate of Science | Social ScienceTidewater Community College, Chesapeake, VaGPA:
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