LiveCareer-Resume

patient service representative resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Medical receptionist with eleven years of experience who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Skill Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Self-directed
  • Time management
  • Professional and mature
  • Dedicated team player
  • Strong interpersonal skills
  • Maintains strict confidentiality
  • Strong work ethic
  • Patient-focused care
  • Understands medical procedures
  • Medical terminology
Professional Experience
2007 to Current
Patient Service Representative California Rehabilitation & Sports Therapy Lakeland, FL,
  • Provide excellent customer service.
  • Completed registration quickly and cordially for all new and existing patients.
  • Confirmed patient information, collected copays and verified insurance.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Assisting all center staff with a variety of clerical duties.
  • Answer and assist all incoming calls to the center.
  • Recorded and filed patient data and medical records.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Efficiently performed insurance verification.
  • Wrote clear and detailed clinical phone messages for physicians.
2003 to 2010
Administrative Associate Campbell Arnott , OH,
  • Provide excellent customer service
  • Maintain patient safety via positive patient identification
  • Completed registration quickly and cordially for all new and existing patients.
  • Confirmed patient information, collected copays and verified insurance.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Answer and assist all incoming calls to the Outpatient Surgery Department.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Arranged and assisted with hospital admissions.
  • Efficiently performed insurance verification.
  • Provided patients and families with emotional support.
2000 to 2003
Customer Service Supervisor First American Financial Carol Stream, IL,
  • Led a team of customer service representatives to increase service center profitability.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Trained staff on how to improve customer interactions.
  • Properly directed inbound calls in phone queues to improve call flow.
02/2002 to 04/2002
Medical Assistant Intern Ascension Health City, State,
  • Create and maintain medical records.
  • Insurance billing and coding Assist in minor surgeries.
  • Clean and prepare patient examination rooms.
  • Obtain patient vital signs.
  • Sterilize medical instruments.
  • Administer first aid and CPR.
Education and Training
Expected in July 2002 to to
Certificate of Completion: Medical Assisting
Kee Business College - Chesapeake, Va
GPA:

Graduated Summa Cum Laude

Expected in 2014 to to
Associate of Science: Social Science
Tidewater Community College - Chesapeake, Va
GPA:

Graduated With Honors

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Resume Overview

School Attended

  • Kee Business College
  • Tidewater Community College

Job Titles Held:

  • Patient Service Representative
  • Administrative Associate
  • Customer Service Supervisor
  • Medical Assistant Intern

Degrees

  • Certificate of Completion
  • Associate of Science

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