Patient Service Representative resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
  • Supportive Patient Service Representative with 25 years of experience. Dedicated to efficient office administration and comprehensive assistance. Adept at scheduling and patient education.

Typing 40 WPM

  • Patient interviewing skills
  • Routing lab results
  • Bookkeeping support
  • Medical filing
  • Medical billing
  • Appointment confirmation
  • Recording histories
  • Scheduling appointments
  • Office administration
  • Work ethic
  • Team building
  • Working collaboratively
  • Microsoft Office
  • Training & Development
  • First Aid/CPR
02/2016 to Current Patient Service Representative California Rehabilitation & Sports Therapy | East Greenbush, NY,

Scheduled patient appointment and procedures with ECW.

  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Checked daily doctor schedules and verified insurance.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Ran credit card batches and balanced deposits on a daily basis.
  • Answered patient questions and fielded complaints.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
05/2014 to 02/2016 Courier Berkshire Bank | West Hartford, CT,

Oversaw receipt, storage, identification and delivery of 4 products.
Checked and secured package loads before heading out on over 30 daily deliveries.
Performed daily pickups of medical specimens from 4 businesses.
Delivered paperwork, blood, urine and specimens to customer locations on time.

  • Used strong time management skills to coordinate parcels for prompt delivery.
  • Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.
  • Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.
  • Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
  • Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
  • Greeted customers with cordial attitude to promote establishment of lasting relationships.
  • Communicated with all partners, including dispatchers, upper management and colleagues.
07/2010 to 05/2014 Cashier The Hertz Corporation | City, STATE,

Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
Answered Multi-line telephones and utilized paging system

  • Assisted with purchases, locating items and signing up for rewards programs.
  • Inspected items for damage and obtained replacements for customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed nternet orders in timely manner
06/1987 to 02/2000 Medical Biller, Accounts Receivable American Ambulance Of Visalia | City, State,

Managed benefit contract pricing, processing, policies and procedures.
Applied HIPAA Privacy and Security Regulations while handling patient information.

  • Reviewed medical records to meet insurance company requirements.
  • Handled medical billing, waivers and claims for private and commercial clients.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Oversaw day-to-day operations of billing department, including medical coding, charge entry, claims submission
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Reviewed all claims for accurateness and appropriateness.
  • Researched and rectified account discrepancies.
  • Organized information for accounts more than 90 days past due and transferred to collection agency.
  • Compiled and maintained logs, and statistical or research records to locate requested health data.
  • Investigated denials and collaborated with internal team members and third-party representatives to identify solutions.
  • Reviewed received payments for accuracy and applied to intended patient accounts.
  • Documented and filed patient data and medical records.
  • Completed and submitted appeals.
  • Answered multi-line telephone system including emergency calls
  • Accounts payable
  • Processed biweekly payroll taxes
  • Set up new employees with 401k information
  • Processed payroll biweekly for approximately 30 employees
  • Handled in office cash payments
  • Prepared daily banking deposits timely for courier pickup
  • Set up and interviewed potential employees
  • Assistant to the owner
Education and Training
Expected in 06/1983 High School Diploma | Mt Whitney High School , Visalia, CA GPA:
Expected in | EMT B College Of The Sequoias, Visalia, CA GPA:

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Resume Overview

School Attended

  • Mt Whitney High School
  • College Of The Sequoias

Job Titles Held:

  • Patient Service Representative
  • Courier
  • Cashier
  • Medical Biller, Accounts Receivable


  • High School Diploma
  • Some College (No Degree)

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