Patient Service Representative resume example

Oversaw receipt, storage, identification and delivery of 4 products.
Checked and secured package loads before heading out on over 30 daily deliveries.
Performed daily pickups of medical specimens from 4 businesses.
Delivered paperwork, blood, urine and specimens to customer locations on time.

• Used strong time management skills to coordinate parcels for prompt delivery.
• Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.
• Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.
• Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
• Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
• Greeted customers with cordial attitude to promote establishment of lasting relationships.
• Communicated with all partners, including dispatchers, upper management and colleagues.

Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
Answered Multi-line telephones and utilized paging system

• Assisted with purchases, locating items and signing up for rewards programs.
• Inspected items for damage and obtained replacements for customers.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Welcomed customers, offering assistance to help find necessary store items.
• Worked closely with front-end staff to assist customers and maintain satisfaction levels.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Monitored sales events, added new merchandise and rang up purchases.
• Promoted specific item options to drive sales and achieve add-on purchases.
• Operated cash register, collected payments and provided accurate change.
• Processed all sales transactions accurately and promptly to prevent long customer wait times.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Processed nternet orders in timely manner

Managed benefit contract pricing, processing, policies and procedures.
Applied HIPAA Privacy and Security Regulations while handling patient information.

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• Reviewed medical records to meet insurance company requirements.
• Handled medical billing, waivers and claims for private and commercial clients.
• Interpreted medical terminology and pharmacological information to translate information into coding system.
• Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
• Oversaw day-to-day operations of billing department, including medical coding, charge entry, claims submission
• Reviewed account information to confirm patient and insurance information is accurate and complete.
• Reviewed all claims for accurateness and appropriateness.
• Researched and rectified account discrepancies.
• Organized information for accounts more than 90 days past due and transferred to collection agency.
• Compiled and maintained logs, and statistical or research records to locate requested health data.
• Investigated denials and collaborated with internal team members and third-party representatives to identify solutions.
• Reviewed received payments for accuracy and applied to intended patient accounts.
• Documented and filed patient data and medical records.
• Completed and submitted appeals.
• Answered multi-line telephone system including emergency calls
• Accounts payable
• Processed biweekly payroll taxes
• Set up new employees with 401k information
• Processed payroll biweekly for approximately 30 employees
• Handled in office cash payments
• Prepared daily banking deposits timely for courier pickup
• Set up and interviewed potential employees
• Assistant to the owner